Is Factory Maintenance Effecting Hours Per RO?
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance requirements that would help reduce costs...
TSLA402.14913.2488%
GM81.9903.94%
F12.8950.455%
RIVN17.3550.465%
CYD43.4201.0981%
HMC25.0200.66%
TM218.1705.31%
CVNA384.68022.43999%
PAG161.7805.76%
LAD283.2758.40499%
AN207.9509.66%
GPI348.95013.47001%
ABG211.4607.37%
SAH70.4403.07%
TSLA402.14913.2488%
GM81.9903.94%
F12.8950.455%
RIVN17.3550.465%
CYD43.4201.0981%
HMC25.0200.66%
TM218.1705.31%
CVNA384.68022.43999%
PAG161.7805.76%
LAD283.2758.40499%
AN207.9509.66%
GPI348.95013.47001%
ABG211.4607.37%
SAH70.4403.07%
TSLA402.14913.2488%
GM81.9903.94%
F12.8950.455%
RIVN17.3550.465%
CYD43.4201.0981%
HMC25.0200.66%
TM218.1705.31%
CVNA384.68022.43999%
PAG161.7805.76%
LAD283.2758.40499%
AN207.9509.66%
GPI348.95013.47001%
ABG211.4607.37%
SAH70.4403.07%
service department
15 Ways to Improve Communication in the Service Drive
Effective communication. This article is a “how to” on the ways we can more efficiently communicate with our customers and our colleagues.
We need to take a closer look at...
Improving Your Sales-to-Service Handoff
Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to sell cars. Service exists to keep...
The A.R.T. of Dealing with Angry Customers
I know a thing or two about dealing with angry customers. A big part of my time at college was spent on a phone line dealing with angry customers all...
5 Tips and Strategies for an Effective Service Department Mentoring Program
Apprenticeship is a concept as old as time. It used to be that the ONLY way to learn a trade was to serve an apprenticeship to a master of the...
Try Performing A Basic Service Inspection Immediately, Then Prioritizing Work Your Customer Needs
Every customer who pulls into your service department deserves to know the overall condition of their vehicle, each time he or she visits. As a matter of safety, a check...
Five Critical Marketing Tactics to Get More Customers Visiting Your Service Department
By 2020, the collective money that consumers will spend on aftermarket parts and services is expected to grow to $722.8 billion. One primary reason for this large number is that...
Should You Use Lateral Support as a Service Department Dispatch System?
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of technicians, consideration about the nuances of...
How to Build a Successful Service BDC Model and Increase Sales – Sarah Vantine, Scott Clark Auto Group
With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks like more and more dealerships are...
Introducing the Customer to your Service Department
If a customer takes a liking to both the car they are looking at buying and the salesperson that's helping them, it may be a good idea to introduce them...
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