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service advisors

How to Help Service Advisors Handle Their Jobs — And Stress

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In 1965 Gordon Moore, co-founder of Fairchild Semiconductor and Intel, projected that the processing power of integrated circuits doubles about every two years, thus...

Using Technology to Increase Service Sales and Efficiency – Jim Roche,...

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CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to...
service bdc

How to Create a Well-Functioning Service BDC

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Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...
Service Departments

“We’re Seeing a Turn In Customer Retention and Service Departments Are...

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Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential...
service department

How to Maximize Profits in Your Service Department

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Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low...
newscast

“We’re Seeing a Turn In Customer Retention and Service Departments Are...

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On today’s CBT Newscast for Tuesday, May 8th, 2018: Automotive CX Summit Promises High-Value Experience for All Attendees Jon Munzel, the founder and President of the...
service department

Training New Recruits in Your Service Department

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Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department...
newscast

A Forward-Thinking Alternative To Traditional Car Ownership – Scott Painter, Fair...

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On today's CBT Newscast for Tuesday, April 24th, 2018: A Forward-Thinking Alternative To Traditional Car Ownership - Scott Painter, Fair Scott Painter joins CBT Automotive News...
service department

Should Your Service Department be Open on Sundays?

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It is no secret that dealership personnel work long hours. The car business is demanding of employees’ time, but it can be equally demanding...
NADA

How Much Profit is Your Service Department Losing From Missed Calls?...

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Sales BDC was a buzz word roughly twenty years ago. Now, the service department is buzzing and along with it comes a BDC to...