Tag: service department

A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that...

If your service BDC isn't staffed correctly, It's not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be...

If your fixed-ops doesn’t have its own marketing budget, then shame on you! Far too many dealers treat fixed-ops as an afterthought, content to...

Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer...

In the years since the Consumer Finance Protection Bureau (CFPB) began to strike fear in the hearts of dealers everywhere, there have been a...

The service department front line is a pivotal position in the dealership. Staff there have the ability to create loyal customers or repel your...

Being a Service Advisor can be an overwhelming, stressful situation. The job may seem that you are constantly being bombarded with requests, tasks, and...

Manage Your Inventory Unfortunately, there is still a lot of guesswork that goes into inventory planning at many dealerships. This does not have to be...

With 2017 coming to a close, the focus is on starting the new year with a bang. Overall, the service industry doesn’t worry about...

Now, more than ever, it’s challenging to recruit automotive technicians. The position isn’t sexy enough to draw attention from high school graduates, and technical...