Redefining service excellence: key benchmarks for the future
Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed by the allure of the showroom...
TSLA393.6204.72%
GM81.1403.09%
F12.8450.405%
RIVN17.3820.4921%
CYD42.8100.4881%
HMC25.1350.775%
TM216.7203.86%
CVNA384.25522.015%
PAG161.1805.16%
LAD286.24011.36999%
AN205.8207.53%
GPI350.74515.265%
ABG213.0909%
SAH70.1102.74%
TSLA393.6204.72%
GM81.1403.09%
F12.8450.405%
RIVN17.3820.4921%
CYD42.8100.4881%
HMC25.1350.775%
TM216.7203.86%
CVNA384.25522.015%
PAG161.1805.16%
LAD286.24011.36999%
AN205.8207.53%
GPI350.74515.265%
ABG213.0909%
SAH70.1102.74%
TSLA393.6204.72%
GM81.1403.09%
F12.8450.405%
RIVN17.3820.4921%
CYD42.8100.4881%
HMC25.1350.775%
TM216.7203.86%
CVNA384.25522.015%
PAG161.1805.16%
LAD286.24011.36999%
AN205.8207.53%
GPI350.74515.265%
ABG213.0909%
SAH70.1102.74%
service department
Hiring auto technicians: exploring alternative industries to recruit from
Finding the right automotive technicians for your dealership can be challenging, especially when the pool of traditional candidates seems to have dried up. Yet, there's a wealth of untapped potential...
Elevating the service experience with proactive communication and real-time updates
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments to understanding the intricacies of vehicle...
4 vital ways you can further improve gross profit percentage
Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department must do more than simply add...
Adapting to change: Being female-friendly in the service department
Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces on the planet. With $7 trillion...
Over 120 Ford dealers agree to open commercial service centers
A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers across the nation.
Although Ford already works...
Improving work flow in the fixed operations department — Chris Schaubert
Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers, especially those with a career in...
What will Spiffy do with its $30 million Series C funding boost?
Technology and services company, Spiffy, recently announced $30 Million in Series C financing which it expects will drive tremendous growth in 2023 and beyond. The Presidio Group advised Spiffy throughout...
Collaborate to own the customer experience
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been business partners?
Collaboration between competitors may not...
DOL and Mercedes-Benz team up to train the next generation of auto workers
This Wednesday, the U.S. Department of Labor revealed a collaboration with Mercedes-Benz USA to train and equip future auto workers for their careers in the industry.
The partnership will provide participants...
Latest Articles
