Empowering dealership service teams to drive customer satisfaction post-sale
Is sealing the deal and making that sale the endgame? Think again. Today, the real battle for customer loyalty starts after the car leaves your lot. You may have a...
TSLA423.145-12.6447%
GM81.850-1.39%
F16.915-0.525%
RIVN16.8850.585%
CYD57.1200.4%
HMC26.205-0.785%
TM182.580-7.37%
CVNA69.980-3.02%
PAG167.290-0.08%
LAD288.940-1.95%
AN187.8800.16%
GPI313.060-3.28%
ABG183.380-4.33%
SAH81.890-0.73%
TSLA423.145-12.6447%
GM81.850-1.39%
F16.915-0.525%
RIVN16.8850.585%
CYD57.1200.4%
HMC26.205-0.785%
TM182.580-7.37%
CVNA69.980-3.02%
PAG167.290-0.08%
LAD288.940-1.95%
AN187.8800.16%
GPI313.060-3.28%
ABG183.380-4.33%
SAH81.890-0.73%
TSLA423.145-12.6447%
GM81.850-1.39%
F16.915-0.525%
RIVN16.8850.585%
CYD57.1200.4%
HMC26.205-0.785%
TM182.580-7.37%
CVNA69.980-3.02%
PAG167.290-0.08%
LAD288.940-1.95%
AN187.8800.16%
GPI313.060-3.28%
ABG183.380-4.33%
SAH81.890-0.73%
service department
Service department analysis paralysis. how to make a decision and move forward
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...
How to manage high-performing, but toxic employees in fixed operations
In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service advisors, and parts personnel to deliver...
Redefining service excellence: key benchmarks for the future
Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed by the allure of the showroom...
Hiring auto technicians: exploring alternative industries to recruit from
Finding the right automotive technicians for your dealership can be challenging, especially when the pool of traditional candidates seems to have dried up. Yet, there's a wealth of untapped potential...
Elevating the service experience with proactive communication and real-time updates
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments to understanding the intricacies of vehicle...
4 vital ways you can further improve gross profit percentage
Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department must do more than simply add...
Adapting to change: Being female-friendly in the service department
Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces on the planet. With $7 trillion...
Over 120 Ford dealers agree to open commercial service centers
A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers across the nation.
Although Ford already works...
Improving work flow in the fixed operations department — Chris Schaubert
Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers, especially those with a career in...
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