TSLA393.6204.72%
GM81.1403.09%
F12.8450.405%
RIVN17.3800.49%
CYD42.8100.4881%
HMC25.1350.775%
TM216.7203.86%
CVNA384.25522.015%
PAG161.1805.16%
LAD286.24011.36999%
AN205.8207.53%
GPI350.74515.265%
ABG213.0909%
SAH70.1102.74%
TSLA393.6204.72%
GM81.1403.09%
F12.8450.405%
RIVN17.3800.49%
CYD42.8100.4881%
HMC25.1350.775%
TM216.7203.86%
CVNA384.25522.015%
PAG161.1805.16%
LAD286.24011.36999%
AN205.8207.53%
GPI350.74515.265%
ABG213.0909%
SAH70.1102.74%
TSLA393.6204.72%
GM81.1403.09%
F12.8450.405%
RIVN17.3800.49%
CYD42.8100.4881%
HMC25.1350.775%
TM216.7203.86%
CVNA384.25522.015%
PAG161.1805.16%
LAD286.24011.36999%
AN205.8207.53%
GPI350.74515.265%
ABG213.0909%
SAH70.1102.74%


service department

customer, fix

Fix it right the first time – Customers have little tolerance for mistakes

- August 13, 2025
When a customer brings their vehicle into a dealership for repair, they expect one thing: to leave with the problem resolved. Not patched together. Not half-fixed. Resolved. But across the...
Fixed-Ops Publishing Partners
CDK Global

CDK rolls out fixed ops tool to non-DMS customers

- July 16, 2025
CDK Global expanded access to its Fixed Operations Suite to non-CDK DMS customers, broadening industry-wide availability to help more dealerships streamline service workflows and improve customer engagement. The platform includes AI...
Articles Headlines
In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Why service BDC is the ‘heartbeat of the dealership’ – Jen Suzuki

- May 22, 2025
In the latest episode of Loyalty-Based Sales Strategies, host Jen Suzuki, president of eDealer Solutions, emphasizes the untapped potential of the service Business Development Center (BDC), calling it “the heartbeat of...
Featured Loyalty-Based Sales Strategies

How Jen Suzuki’s approach to service BDC can transform your dealership

- February 13, 2025
In the fast-paced world of automotive sales and service, dealers are constantly looking for ways to boost revenue and improve customer satisfaction. Jen Suzuki, President of e-Dealer Solutions and host...
Featured Inside Automotive
On this episode of Training Camp with Adam Marburger, he breaks down one of the biggest pitfalls in F&I—pre-judging transactions.

Four pillars dealers need to avoid pre-judging transactions – Adam Marburger

- February 11, 2025
On this episode of Training Camp with Adam Marburger, exclusively on CBT News, Marburger breaks down one of the biggest pitfalls in F&I—pre-judging transactions. Whether it’s a cash deal at...
Training Camp Featured
Top 15 EV leasing deals in November 2024

Top 15 EV lease deals to grab in November 2024

- November 8, 2024
Rising inventory levels are fueling the industry as a several new, reasonably priced electric vehicle (EV) models hit the market. With excellent lease deals on the table this winter, it'll...
Articles Sales & Marketing
As EVs gain traction in the automotive market, dealerships are reporting robust parts and service revenue growth for the Q3.

EVs boost dealership profits: A new era for auto service

- November 6, 2024
As electric vehicles (EVs) gain traction in the automotive market, dealerships are experiencing a notable impact on their fixed operations revenue. EV repairs are proving more lucrative per repair order...
Articles Fixed-Ops
So, how can dealerships empower their service teams to drive customer satisfaction and retention? Let’s review strategies.

Empowering dealership service teams to drive customer satisfaction post-sale

- August 8, 2024
Is sealing the deal and making that sale the endgame? Think again. Today, the real battle for customer loyalty starts after the car leaves your lot. You may have a...
Fixed-Ops Articles
service department analysis paralysis

Service department analysis paralysis. how to make a decision and move forward

- April 22, 2024
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...
Fixed-Ops Articles
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

- March 5, 2024
In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service advisors, and parts personnel to deliver...
Fixed-Ops Articles

Latest Articles

GM leans on global production to supply U.S. market amid cost pressures
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$99M John Deere settlement accelerates high-stakes right to repair movement
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$99M John Deere settlement accelerates high-stakes right to repair movement

TrueCar achieves profitability and calls for a new standard in automotive pricing
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TrueCar achieves profitability and calls for a new standard in automotive pricing

Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 
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Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 
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Pentagon boosts weapons production with automakers, Ford unifies EV strategy, Tesla outlook improves

Pentagon taps automakers to boost weapons production capacity
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Pentagon taps automakers to boost weapons production capacity

Ford creates unified product organization to accelerate EV, software rollout and margin goals
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Ford creates unified product organization to accelerate EV, software rollout


CBT News
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