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fixed operations

How will EVs affect fixed operations revenue?

A 2017 article in Automotive News undoubtedly caused indigestion among franchised dealer executives by foretelling how EVs would cause fixed operations to drop. In...

5 areas where dealers can communicate better with customers

About 90% of loyal dealership clients are still going to consider another brand when the time comes to get a new vehicle. Even if...
service department

Auto dealers shift gears to drive profit in the service department...

Dealers are looking for new ways to increase sales at the store level and in the service department. Juan Flores, Senior Director of Product...

Vendors you should have in place to support the service department

A service department can run like a well-oiled machine. Technicians diagnose concerns, order parts, install them, and send the customer on their way with...
auto tech

How car dealers can navigate the ongoing auto tech shortage

As the year continues to progress, it’s time to do an update on the auto tech shortage in the United States. As we discussed...

Where service sales should focus as winter digs in

With winter bearing down on us, it’s time to consider how your service department can meet the needs of drivers in your area. Aside...
no fault found diagnosis

How service departments can handle no fault found diagnosis

You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail...
retail automotive service departments performance pro forma compensation

Why car dealers must have a consistent service menu process

Many car dealerships ignore the use of menus in their F&I department, though they have been around for decades. In fact, according to one...
winter months service, after-sale

How to boost service and fixed ops during the winter months

The winter months offer a prime opportunity for dealerships to institute revenue-generating servicing strategies and add value to customers. Additionally, the fall months provide...
service department EVs

Why Don Reed believes EVs could be a major revenue opportunity...

According to, electric vehicles (EVs) do not need servicing for more than two dozen mechanical components found in ICE vehicles. In light of...