Fixed ops remain key to dealership profitability, yet potential is often undervalued

Jaelyn Campbell - November 28, 2025

On the Dash: Fixed operations are the backbone of dealership profitability, yet national fixed absorption averages remain below optimal levels. Considerable revenue is being missed, including tire sales and out-of-warranty...

Headlines Articles

How Parkway Toyota dealers leverage aging cars to strengthen fixed ops – Nick Latino

Jaelyn Campbell - November 3, 2025

With drivers keeping their vehicles longer than ever, Parkway Toyota’s service department is finding new ways to meet the needs of high-mileage customers. Fixed Operations Director at Parkway Toyota, Nick...

Featured Service Drive

On the latest episode of Service Drive, John Fairchild notes why service advisors need to move beyond taking orders & become trusted advisors

Why service advisors must shift from order takers to trusted advisors – John Fairchild | Fairchild Automotive Solutions

Jaelyn Campbell - September 29, 2025

On the latest episode of the Service Drive, John Fairchild, president of Fairchild Automotive Solutions and a high-performance fixed ops coach, says service advisors must move beyond simply taking orders...

Fixed-Ops Service Drive

Fix it right the first time – Customers have little tolerance for mistakes

John Tenerovich - August 13, 2025

When a customer brings their vehicle into a dealership for repair, they expect one thing: to leave with the problem resolved. Not patched together. Not half-fixed. Resolved. But across the...

Fixed-Ops Publishing Partners

CDK rolls out fixed ops tool to non-DMS customers

Jasmine Kiniklis - July 16, 2025

CDK Global expanded access to its Fixed Operations Suite to non-CDK DMS customers, broadening industry-wide availability to help more dealerships streamline service workflows and improve customer engagement. The platform includes AI...

Articles Headlines

Why service BDC is the ‘heartbeat of the dealership’ – Jen Suzuki

Jaelyn Campbell - May 22, 2025

In the latest episode of Loyalty-Based Sales Strategies, host Jen Suzuki, president of eDealer Solutions, emphasizes the untapped potential of the service Business Development Center (BDC), calling it “the heartbeat of...

Featured Loyalty-Based Sales Strategies

How Jen Suzuki’s approach to service BDC can transform your dealership

Jaelyn Campbell - February 13, 2025

In the fast-paced world of automotive sales and service, dealers are constantly looking for ways to boost revenue and improve customer satisfaction. Jen Suzuki, President of e-Dealer Solutions and host...

Featured Inside Automotive

On this episode of Training Camp with Adam Marburger, he breaks down one of the biggest pitfalls in F&I—pre-judging transactions.

Four pillars dealers need to avoid pre-judging transactions – Adam Marburger

Jaelyn Campbell - February 11, 2025

On this episode of Training Camp with Adam Marburger, exclusively on CBT News, Marburger breaks down one of the biggest pitfalls in F&I—pre-judging transactions. Whether it’s a cash deal at...

Training Camp Featured

Top 15 EV leasing deals in November 2024

Top 15 EV lease deals to grab in November 2024

Jasmine Kiniklis - November 8, 2024

Rising inventory levels are fueling the industry as a several new, reasonably priced electric vehicle (EV) models hit the market. With excellent lease deals on the table this winter, it'll...

Articles Sales & Marketing

As EVs gain traction in the automotive market, dealerships are reporting robust parts and service revenue growth for the Q3.

EVs boost dealership profits: A new era for auto service

CBT News Editorial Team - November 6, 2024

As electric vehicles (EVs) gain traction in the automotive market, dealerships are experiencing a notable impact on their fixed operations revenue. EV repairs are proving more lucrative per repair order...

Articles Fixed-Ops

service department

Fixed ops remain key to dealership profitability, yet potential is often undervalued

How Parkway Toyota dealers leverage aging cars to strengthen fixed ops – Nick Latino

Why service advisors must shift from order takers to trusted advisors – John Fairchild | Fairchild Automotive Solutions

Fix it right the first time – Customers have little tolerance for mistakes

CDK rolls out fixed ops tool to non-DMS customers

Why service BDC is the ‘heartbeat of the dealership’ – Jen Suzuki

How Jen Suzuki’s approach to service BDC can transform your dealership

Four pillars dealers need to avoid pre-judging transactions – Adam Marburger

Top 15 EV lease deals to grab in November 2024

EVs boost dealership profits: A new era for auto service

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