TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


service department

Oscar Platt, fixed ops, City Kia

How City Kia built a high-volume fixed ops operation through process and communication

- January 12, 2026
City Kia’s service department processes up to 180 repair orders daily, offers same-day appointments, and generates more than $1 million in monthly fixed operations revenue. According to fixed ops director...
Loyalty-Based Sales Strategies Fixed-Ops
Frank Eckert of Eckert Solutions Group

Frank Eckert on how dealers can boost service drive revenue with transparency, speed, and AI

- December 15, 2025
Frank Eckert, president of Eckert Solutions Group, says dealership service drive losses often stem from unclear pricing, slow scheduling, and inconsistent processes rather than customer resistance. On the latest episode...
Service Drive Fixed-Ops
profitability, service

Fixed ops remain key to dealership profitability, yet potential is often undervalued

- November 28, 2025
On the Dash: Fixed operations are the backbone of dealership profitability, yet national fixed absorption averages remain below optimal levels. Considerable revenue is being missed, including tire sales and out-of-warranty...
Headlines Articles
Parkway Toyota, service

How Parkway Toyota dealers leverage aging cars to strengthen fixed ops – Nick Latino

- November 3, 2025
With drivers keeping their vehicles longer than ever, Parkway Toyota’s service department is finding new ways to meet the needs of high-mileage customers. Fixed Operations Director at Parkway Toyota, Nick...
Featured Service Drive
On the latest episode of Service Drive, John Fairchild notes why service advisors need to move beyond taking orders & become trusted advisors

Why service advisors must shift from order takers to trusted advisors – John Fairchild | Fairchild Automotive Solutions 

- September 29, 2025
  On the latest episode of the Service Drive, John Fairchild, president of Fairchild Automotive Solutions and a high-performance fixed ops coach, says service advisors must move beyond simply taking orders...
Fixed-Ops Service Drive
customer, fix

Fix it right the first time – Customers have little tolerance for mistakes

- August 13, 2025
When a customer brings their vehicle into a dealership for repair, they expect one thing: to leave with the problem resolved. Not patched together. Not half-fixed. Resolved. But across the...
Fixed-Ops Publishing Partners
CDK Global

CDK rolls out fixed ops tool to non-DMS customers

- July 16, 2025
CDK Global expanded access to its Fixed Operations Suite to non-CDK DMS customers, broadening industry-wide availability to help more dealerships streamline service workflows and improve customer engagement. The platform includes AI...
Articles Headlines
In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki emphasizes the untapped potential of the service BDC.

Why service BDC is the ‘heartbeat of the dealership’ – Jen Suzuki

- May 22, 2025
In the latest episode of Loyalty-Based Sales Strategies, host Jen Suzuki, president of eDealer Solutions, emphasizes the untapped potential of the service Business Development Center (BDC), calling it “the heartbeat of...
Featured Loyalty-Based Sales Strategies

How Jen Suzuki’s approach to service BDC can transform your dealership

- February 13, 2025
In the fast-paced world of automotive sales and service, dealers are constantly looking for ways to boost revenue and improve customer satisfaction. Jen Suzuki, President of e-Dealer Solutions and host...
Featured Inside Automotive
On this episode of Training Camp with Adam Marburger, he breaks down one of the biggest pitfalls in F&I—pre-judging transactions.

Four pillars dealers need to avoid pre-judging transactions – Adam Marburger

- February 11, 2025
On this episode of Training Camp with Adam Marburger, exclusively on CBT News, Marburger breaks down one of the biggest pitfalls in F&I—pre-judging transactions. Whether it’s a cash deal at...
Training Camp Featured


Latest Articles

Ford files patent for smart tool tracking system in vehicles
Latest Articles 07/16/26

Ford files patent for smart tool tracking system in vehicles

Stellantis revives supplier program, JD Power sees transparency gains, Hyundai expands robotics strategy
Latest Articles 07/16/26

Stellantis revives supplier program, JD Power sees transparency gains, Hyundai expands robotics strategy

Bosch announces $225 million direct funding agreement with the U.S. Department of Commerce
Latest Articles 07/16/26

Bosch announces $225 million direct funding agreement with the U.S. Department of Commerce

Stellantis to prioritize four core brands in turnaround strategy, sources say The automaker plans to shift funding toward Jeep, Ram, Peugeot, and Fiat while maintaining its broader portfolio. On the Dash: Expect increased product investment and marketing support for Jeep, Ram, Peugeot and Fiat. Regional and niche brands may see reduced volume but more targeted positioning and shared platforms. Platform-sharing and rebadging strategies could affect inventory mix and model differentiation. Stellantis will concentrate most of its investment on four core brands as CEO Antonio Filosa pushes a turnaround strategy set for release May 21, according to a Reuters exclusive. The automaker has identified Jeep, Ram, Peugeot, and Fiat as its priority brands. It will allocate a “material increase” in funding to them, driven by their stronger global sales and profitability, marking a shift away from the company’s previous approach of distributing investment more evenly across its portfolio. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. Stellantis will retain its 14-brand lineup, the largest in the industry, and will not shut down underperforming marques. Instead, the company will reposition secondary brands such as Citroën, Opel and Alfa Romeo to operate in regional or niche roles. These brands will rely on shared platforms and technology developed by the core brands while maintaining distinct styling and market identity. The strategy comes as Stellantis works to regain market share in the United States and Europe while facing growing competition from Chinese EV makers. The company earlier reported a 22.2 billion-euro charge tied to scaling back its EV plans, underscoring the urgency of the strategic shift. Its market valuation has also declined significantly in recent months. To support the transition, Stellantis will expand its use of shared “multi-energy” platforms that support electric, hybrid and internal combustion (ICE) vehicles. Additionally, the company is evaluating rebadging strategies and joint development programs, including collaborations with its Chinese partner, Leapmotor. Executives and investors backing the plan expect the increased focus on core brands to improve efficiency and strengthen financial performance. Analysts say Stellantis could still consider further consolidation if results fall short of expectations. Meta description (140 characters) Stellantis to boost funding for Jeep, Ram, Peugeot and Fiat, shifting strategy while maintaining its 14-brand global portfolio.
Latest Articles 07/16/26

Stellantis revives supplier rewards program to drive cost savings

Pricing transparency raises OEM website satisfaction, JD Power finds
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Pricing transparency raises OEM website satisfaction, JD Power finds

Hyundai takes full control of Boston Dynamics as robotics strategy accelerates
Latest Articles 07/16/26

Hyundai takes full control of Boston Dynamics as robotics strategy accelerates

Mitsubishi expands Texas port operations to speed dealer deliveries
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Mitsubishi expands Texas port operations to speed dealer deliveries

The AI platform capturing $10,000 a month in after-hours dealer revenue
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The AI platform capturing $10,000 a month in after-hours dealer revenue

Fighting payment anxiety in the F&I office with empathy and value
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Fighting payment anxiety in the F&I office with empathy and value

Mexico targets USMCA tariffs, Volkswagen expands affordable EVs, Lucid denies bankruptcy rumors
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Mexico targets USMCA tariffs, Volkswagen expands affordable EVs, Lucid denies bankruptcy rumors


CBT News
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