Are Service Advisors as important as top salespeople?
Survey: Before purchase, shoppers are looking at 3 things
Can a license plate impact your bottom line?
On today’s show, Ford CEO, Mark Fields, discusses the impact of analytics, what consumers want from your service department, and 2017 CBT Conference Keynote Speaker Scott Stratten talks about delivering...
Key measures to ensure Service Department Retail Health
By: John Fairchild
Owners and general managers need to feel the pulse of the Service Department constantly. Service retail metrics can be misleading and...
Seizing More Service Department Business & Opportunity!
By: Michael Roppo
Many Dealers, leaders and managers tend not to discover the opportunities to do more business that sometimes is right in the trenches...
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
Perfect start to a happy dealership relationship
By: Rian Locadia
That new car smell, the new features, showing off to your friends and coworkers. These are all the joys of the new...
Seizing More Service Department Business & Opportunity!
By Michael Roppo
Many Dealers, leaders and managers tend not to discover the opportunities to do more business that sometimes is right in the trenches of...
Tips on how to build a Strong Dealership Relationship
Perfect start to a happy dealership relationship
By Rian Locadia
That new car smell, the new features, showing off to your friends and coworkers. These...