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misunderstandings

How to steer clear of misunderstandings in the dealership – Matt Easton...

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Misunderstandings can be costly, so knowing how to effectively communicate is essential before you get to that often dreaded point. On today's episode of...

Tell, don’t sell: The old way of doing business is the...

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Robert “Bob” DiGiacomo has been immersed in the retail side of the automotive industry for nearly 30 years. He has enjoyed a very successful...
With some forethought and customer insight, ethical upselling can be used to reinforce trust and confidence in the dealership.

Upselling with integrity: building trust and value for long-term customer loyalty

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Upselling is a crucial strategy for improving the bottom line of every deal, but how sales staff approach this essential task can make all...
Joe Verde

Adapt your training efforts to meet evolving client expectations — Doug...

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The automotive industry has been known to be a people business where people buy people and the car comes second. So when did sales...
Sellchology onboarding

How to establish reliable onboarding procedures for dealership sales teams —...

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While inventory levels begin to rebound and margins are being squeezed, salespeople are losing track of how to market their products, which means training...
battery tech

EV owners may soon earn cash back thanks to new battery...

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According to an experiment conducted by tech firm Fermata Energy, electric vehicle owners may one day be able to earn cash back for charging...
sales, salespeople

3 biggest mistakes salespeople make when closing- Sean Gardner

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Sales teams are vital to every dealership, but with the market shifting, are they prepared for the market to return to normal? Sean Gardner,...
JM&A dealers

How dealers continue to compete in F&I with Jonathan Jordan and...

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Within the automotive industry, it is critical to have a modernized F&I process that evolves along with the industry and consumer expectations. On today’s...
car dealers Kerrigan

What do car dealers expect from the market in 2024? —...

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Over 600 car dealers responded to the fourth annual Kerrigan Advisors Dealer Survey, and dealer sentiment is mainly positive. 80% of car dealers believe...
automotive Tyson Jominy

J.D. Power’s Tyson Jominy on dealer optimism despite economic headwinds

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As the United States economy teeters on the brink of a recession, one industry that can weather the storm is the automotive industry. Joining...