Thursday, January 27, 2022
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F&I innovation

J.D. Power’s Chris Sutton and JM&A Group’s Elliot Schor talk...

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J.D. Power and JM&A Group have come together to develop and increase F&I innovation, but it doesn’t end there. The companies will additionally offer F&I training and certification programs. On today’s show, we’re pleased to welcome Chris Sutton, Vice President of Automotive Retail at J.D. Power and we’re also joined by Elliot Schor, Vice President […]
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marketing used cars

What dealerships should be doing to finish strong in the...

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Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the used car department, in-depth dealer interviews, hands-on dealership strategies, as well as vendor analysis. Today, host Jasen Rice, founder of Lotpop, is joined by Tim Scoutelas, Director of Strategic Accounts of MAX Digital. Scoutelas […]
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chat

Are you using online tools effectively? It might be time...

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According to Insider Intelligence, it’s predicted that consumer retail spending that results from website chat widgets will be as much as $142 billion, fifty times more than it was in 2019. Their popularity has become widely used in every retail sector, and automotive is no exception. Dealerships have integrated some of the most intelligent, seamless […]
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digital retailing

How dealerships and OEMs reimagine the sales process with digital...

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The traditional dealership sales model has endured for decades, but the past year has forced the auto retail industry to adapt. While digital retailing existed prior to the pandemic, it’s no surprise that it’s been accelerated as a result. As with other economic and industry challenges in history, dealers and OEMs are rising to the […]
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digital retailing

A conversation with Hyundai’s Jared Dowdy: The goals and future...

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A buzzword in the automotive industry that seems to be losing its impact is digital retailing. Meaning different things to different people and with engagement at varying levels between OEMs and dealers, it’s often unclear how the customer journey will be affected in the future with digital means.  Jared Dowdy is the Senior Manager of Retail Process […]
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sales

New vehicle sales start the year strong in January

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After a year of political division, the spread of a virus worldwide, and a vaccine program that’s off to a slow start, January 2021’s auto sales forecast is rosier than one might expect. J.D. Power’s U.S. Automotive Forecast projects that the first month of sales this year will be an increase of 1.8 % over January 2020.  […]
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Kerrigan

Kerrigan Index report reveals record-breaking stock valuations amid shaky economy

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The COVID-19 pandemic rattled the American economy, and its impacts are still being felt in almost every sector. In 2020, many feared that the economic fallout from the virus’s effects would significantly and negatively impact the auto industry. While there were some shocks, auto retail has managed to stay resilient.  Kerrigan Advisors, a sell-side advisory […]
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fraud

What is your top fraud concern in a COVID environment?

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Masks are on at dealerships nationwide, and not just in terms of PPE. For automotive dealers working hard to restart and gain momentum during the COVID-19 era of car sales, the more telling mask just might be the kind that fraudsters use to disguise their intent. From shutdown to start-up, from chaos to a controlled […]
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Asbury

End-to-end digital retailing challenges solved by Asbury Automotive Group

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On Wednesday, Asbury Automotive Group announced the launch of their new end-to-end digital retailing solution, Clicklane. The news release calls Clicklane the evolution of their PushStart tool, creating a shopping experience that spans all the gaps preventing a completely online retail possibility for some buyers. Most digital retailing solutions have been found wanting as trade-in […]
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recovery

Can the auto industry maintain its torrid recovery pace?

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After a devastating first half of 2020, the automotive industry sustains its strong recovery, outpacing retail recovery figures in other industries. CNN reports that the American economy is operating at 83% of the pre-pandemic forecasts for the year while J.D. Power is estimating that the SAAR for new vehicle sales is expected to be 15.9 […]
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