Tag: reputation

vehicle

Used Vehicle Demand in the US is Shaking Up Inventories

With costs of new vehicles rising and consumers’ pocketbooks still being strained by the coronavirus pandemic, used vehicle demand has significantly spiked since the...
efficiencyvideo

Dealers Focus on Efficiency as COVID-19 Exposes Areas for Improvement

COVID-19 has created a new standard of efficiency required for dealerships. Dealers have had to adjust their staffing strategies, increase their focus on digital...
Brian Maasvideo

CNCDA’s Brian Maas Discusses Latest Win Against Volvo and Much More

  When Volvo launched its “Care by Volvo” subscription plan, Californian dealers were concerned about the automaker bypassing franchisees to sell directly to consumers. Brian...
Mark Tewartvideo

Evaluate Your Sales Training, Is it Up to Par? – Mark Tewart

Consistent training for your sales staff is crucial to winning every customer that comes into the showroom. However, dealers often say that they don't...
auto retailers

A Glance at 2nd Quarter Results for Auto Retailers Across the Industry

2020 has brought twists, turns, and challenges of every sort. Auto retailers have certainly felt the unpredictability as they’ve tried to navigate through the...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...