TSLA400.4904.11%
GM79.290-0.29%
F14.0400.08%
RIVN16.5200.26%
CYD48.700-2.35%
HMC26.2600.07%
TM173.9401.17%
CVNA66.5503.69%
PAG175.2003.87%
LAD294.8501.83%
AN188.7402.38%
GPI313.1608.09%
ABG197.0506.92%
SAH80.7302.6%
TSLA400.4904.11%
GM79.290-0.29%
F14.0400.08%
RIVN16.5200.26%
CYD48.700-2.35%
HMC26.2600.07%
TM173.9401.17%
CVNA66.5503.69%
PAG175.2003.87%
LAD294.8501.83%
AN188.7402.38%
GPI313.1608.09%
ABG197.0506.92%
SAH80.7302.6%
TSLA400.4904.11%
GM79.290-0.29%
F14.0400.08%
RIVN16.5200.26%
CYD48.700-2.35%
HMC26.2600.07%
TM173.9401.17%
CVNA66.5503.69%
PAG175.2003.87%
LAD294.8501.83%
AN188.7402.38%
GPI313.1608.09%
ABG197.0506.92%
SAH80.7302.6%


New Car Sales

power base

Your Personal Power Base Should Be Your Mother Lode Of Sales Prospects

- November 29, 2019
For an automotive salesperson, the most lucrative opportunity to ignite your sales is to tap into your personal power base. Your power base is composed of all the people you...
phone

Don’t Let Bad Phone Habits Disconnect Your Customers

- November 29, 2019
It’s well known that one the quickest ways to increase sales is to improve on the phone.  The opportunity becomes more obvious as the volume of phone calls to businesses...
customer engagement

The Case For Creating A Director Of Customer Engagement Position

- November 27, 2019
How much do you really know about your customer’s true experience while he or she is shopping for a car? As a dealership manager, you already read your CSI reports...
referrals

Who Needs Referrals Anyways?

- November 26, 2019
Our industry is typically one of immediacy. Questions like “What would it take to earn your business right now?” are very typical and used daily. Not many sales managers would...
department

Is Your Dealership Running a Sales Department or a Business Prevention Department?

- November 26, 2019
Back in my tech company days, apparent no-brainer agreements often got caught up in the legal department. Sometimes months would go by before we’d get a yes or no. Even...
price

Start Being Candid With Customers Who Ask About Price First

- November 25, 2019
If there’s one thing dealers could do to improve customer satisfaction in the coming year, it might well be this: Change your answer to the “What’s the price of the...
leads

The Importance of Monitoring the Quality of Your Dealership’s Leads – Kevin LeSage, Autotrader

- November 21, 2019
Joining us today to discuss Cox Automotive’s new whitepaper, “The High Cost of Poor-Quality Leads”, is Kevin LeSage, director of digital marketing for Autotrader. VIDEO TRANSCRIPT: Jim Fitzpatrick: Welcome into the show,...
newscast

Four Ways Your Dealership Can Use a Sales Funnel

- November 11, 2019
The world of marketing is never without its jargon and buzzwords. For the past five years, you might have heard the term “sales funnel” tossed around. It may sound technical,...

Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact of Digital Retailing

- November 5, 2019
 On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim and Bill discuss why the majority...
Cox Automotive

Porsche, Volvo, and Subaru Come Out on Top in October

- November 5, 2019
Back in June, Cox Automotive economist Jonathan Smoke reported that the first half of 2019 was “marked by volatility” and the second half of the year would likely be worse....