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Hankook

Hankook Report Finds Car Owners Neglecting Service During COVID-19

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A press release from tire manufacturer Hankook reveals that many car owners are foregoing routine maintenance and servicing on their vehicles, even months into...
recon process

Improving Your Recon Processes in Today’s Climate

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According to the Cox Automotive Auto Market Weekly Summary for June 1, 2020, the used vehicle market has rebounded better than previously forecasted. Compared...
customer

Don’t Ask, Tell Them What Services They Need

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As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come...
maintenance

Is Factory Maintenance Effecting Hours Per RO?

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With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance...
loyalty reward

The Benefits of a Loyalty Reward Program and Four Tips for...

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When it comes to loyalty reward programs, turning your target audience into repeat customers should be the ultimate goal. Why? Well, repeat customers are...
customers

Teaching Customers About Maintenance in the Information Age

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Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
maintenance

The Cost of Being Competitive with Maintenance

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  On today's episode of the Weekly Tune-Up, Becky Nixon discusses the costs of being competitive with maintenance products and services in your service department. Video...

Can Offering Car-Subscription Service Options Benefit Dealers?

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In today’s marketplace, permanence is a thing of the past. Consumers can subscribe to an online marketplace that allows them to order items that...
winter

Becky Nixon: The profit you’re missing if you overlook Winter maintenance

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Say the low today in Atlanta is 26 degrees and the high is 54. It's not too cold to shutdown a service bay, but...

Why Service Customers Buy Prepaid Maintenance Programs

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https://www.cbtnews.com/service-customers-buy-prepaid-maintenance-programs-3/