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Ducking responsibility

Stop Playing In The Blame Game

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Ducking responsibility is widespread in dealerships, but ending this bad habit is critical to success. BY JEFF COWAN In my work, I constantly observe a “What...
Back to Basics

Back to Basics

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Knowing what is expected of the F&I manager translates into more fluid deals and higher profits for all departments. BY ARZU ALGAN The main responsibility...
Indy 500

What the Indy 500 Can Teach Dealers

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BY JEFF COWAN Anyone who knows me knows that my first love outside my family is for “The Greatest Spectacle in Racing– The Indy 500.”...
CSI scores

Show Me the Money!

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Taking a cue from Hollywood could boost your service department’s CSI scores and bottom line. BY JEFF COWAN Have you ever watched an older movie and...
Position Pitfalls

Avoiding Position Pitfalls

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Understanding your role in the dealership and how it contributes to the success of the entire operation leads to satisfied customers, higher profits and...
Servicing Millennials

Servicing Millennials

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Now is the time to embrace the way this generation shops not only for cars, but also for service, and adapt to their digital...
Writing Service

The Myths of Writing Service, Part 2

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Don’t let myths about writing service keep your fixed operations from achieving great success. BY JEFF COWAN You may remember from my article last month,...