TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


fixed ops

Cox Automotive has created a new 'Flying Doctor Program' designed to address emergency battery-related incidents at dealerships.

Cox Automotive’s Flying Doctor Program leads the charge in EV integration and safety – Brandon Carter

- May 10, 2024
It is critical that EV batteries are safe and well-managed, especially as EV adoption ramps up. Cox Automotive has created a new 'Flying Doctor Program' designed to address emergency battery-related...
Inside Automotive Fixed-Ops
AI technologies shouldn’t be used as isolated systems. But instead, as an integral component of your fixed ops department’s overall approach.

Using AI to drive more fixed ops revenue

- May 2, 2024
The fixed ops department is the lifeblood of most dealerships. But this vital profit center continuously faces challenges from rising customer expectations, ever-changing vehicle technology, and competitive pressures. Exploring optimization...
Fixed-Ops Articles
service department analysis paralysis

Service department analysis paralysis. how to make a decision and move forward

- April 22, 2024
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...
Fixed-Ops Articles
Explore insights from the Niello Company's Tully Williams on transforming automotive service drives, EV trends, AI integration, and more.

Tully Williams shares his blueprint for improving the dealership service experience

- February 27, 2024
In the ever-evolving landscape of the automotive industry, the service drive has emerged as a critical touchpoint for dealerships to address customer needs and foster long-term loyalty. On the recent...
Inside Automotive Fixed-Ops
Today's episode of Inside Automotive, Chris Schaubert, the Fixed Operations Director of Ron Marhofer Auto Family joins us.

A peek inside Ron Marhofer Auto Family’s trailblazing fixed ops strategies – Chris Schaubert

- February 14, 2024
Unlocking the full potential of every service visit is vital to enhancing service departments' bottom line. As the automotive landscape evolves, not only is there significant revenue to be generated,...
Inside Automotive Fixed-Ops
I’m Steve Greenfield from Automotive Ventures, and I’m glad that you could join us.It’s been a tough quarter for many of the legacy automakers. highways emissions

Challenges in electric vehicle repairs and insurance

- February 9, 2024
Welcome back to the latest episode of The Future of Automotive on CBT News, where we put recent automotive and mobility news into the context of the broader themes impacting...
Featured Future of Automotive
With the rise of online sales platforms and market competition, the service department offers the recurring revenue essential for growth.

Redefining service excellence: key benchmarks for the future

- January 1, 2024
Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed by the allure of the showroom...
Fixed-Ops Articles
From airfields to auto shops and beyond: discovering alternative pathways for finding service technicians in the retail automotive industry.

Hiring auto technicians: exploring alternative industries to recruit from

- December 14, 2023
Finding the right automotive technicians for your dealership can be challenging, especially when the pool of traditional candidates seems to have dried up. Yet, there's a wealth of untapped potential...
Management & Leadership Articles
reconditioning

4 simple tips to improve your dealership’s reconditioning process

- December 4, 2023
How long does it take your dealership to recondition a used vehicle? If you are one of the top performers, the answer would be 24 hours or less. Does it...
Sales & Marketing Articles
To ensure­ that all customers stay informed, businesse­s must have effective­ communication processes and protocols in place.

Elevating the service experience with proactive communication and real-time updates

- November 29, 2023
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments to understanding the intricacies of vehicle...
Fixed-Ops Articles

Latest Articles

SEO is not enough. How GEO is rewriting the rules of automotive search
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Dealers must act on GEO now as AI shifts car-buying behavior

5 key things killing your service advisor training (and how to fix them)
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5 key things killing your service advisor training (and how to fix them)

What the FTC's warning letters mean for car dealers and their social media teams
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What the FTC’s warning letters mean for car dealers and their social media teams

Why inventory, service, and sales can't operate as separate experiences anymore
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Why inventory, service, and sales can’t operate as separate experiences anymore

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
Latest Articles 05/30/26

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News heads to Washington, D.C., to host Auto Leadership Summit
Latest Articles 05/29/26

CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.

FTC names the 97 dealerships and groups it warned about deceptive pricing
Latest Articles 05/29/26

FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
Latest Articles 05/29/26

Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
Latest Articles 05/29/26

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion
Latest Articles 05/29/26

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion