In today’s fast-moving service lane, it’s not enough to just keep up—you’ve got to get out front. The fixed ops game is evolving, and the dealerships leading the pack are...
With more customers holding onto their vehicles longer, fixed operations remains a critical revenue driver for dealerships. At Parkway Toyota, Fixed Operations Director Nick Latino has refined his approach to...
In today’s episode of Training Camp with Adam Marburger, we’re joined by Andrew Suntrup, Vice President of Operations at Suntrup Ford Westport, to share his perspective on leadership, personal development,...
Artificial intelligence (AI) technology is transforming the customer experience across many industries, and the automotive sector is no exception. In today's episode of Inside Automotive, Nick Latino, fixed operations director...
In this episode of Training Camp with Adam Marburger, Eric Barbosa, Vice President of Variable Operations for Cavender Automotive Group, takes us behind the scenes of Cavender’s growth and culture....
Welcome to today's episode of Training Camp with Adam Marburger, CEO at Ascent Dealer Services, Co-founder at Dental Protection Group, best-selling author, and Brazilian Jiu-Jitsu black belt. Today’s guest is...
In a landscape where service departments are increasingly pivotal to dealership profitability, Don Andres, an expert with over 40 years of experience in Fixed Ops and the author of Why...
Projections are that EVs will account for 50% of new vehicle sales by 2030. With that, dealership fixed operations need to adapt to meet the unique service needs of EVs....
In today’s competitive automotive landscape, dealerships are constantly searching for innovative strategies to boost performance and enhance customer satisfaction. On this episode of Inside Automotive, Tully Williams, Fixed Ops Director...
The service drive has become a key profit center for dealerships in recent years.
In 2023, U.S. new-vehicle dealerships wrote 264.3 million repair orders, slightly down from 265.8 million in 2022,...