TSLA391.170-3.29%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.170-3.29%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.170-3.29%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


fixed ops

In the latest episode of CBT Now, Dave Foy shares the urgent need for innovation and leadership development in dealership service departments.

How AI and daily training are reshaping fixed ops – Dave Foy | Fixed Ops Mastermind

- May 5, 2025
As rising vehicle costs and aging car ownership push fixed ops back into the spotlight, dealers need to embrace artificial intelligence (AI) and invest in continuous training to stay competitive....
On today's Inside Automotive, Tom Druzynski, Director of Service Operations at West Herr Auto Group, discusses how to boost customer loyalty

How dealers can win at customer retention in fixed ops – Tom Druzynski | West Herr Auto Group

- April 16, 2025
Customer retention remains one of the most critical challenges for dealerships, especially in fixed operations. On the latest episode of Inside Automotive, Tom Druzynski, Director of Service Operations at West...
In today’s service lane, it’s not enough to just keep up—you’ve got to get out front. the dealerships leading the pack are using AI

How AI is Revolutionizing the Role of the Service Advisor and Manager

- March 25, 2025
In today’s fast-moving service lane, it’s not enough to just keep up—you’ve got to get out front. The fixed ops game is evolving, and the dealerships leading the pack are...
Parkway Toyota’s Nick Latino shares how strong fixed ops strategies, customer retention, and efficiency drive profitability and loyalty.

Nick Latino shares how strong fixed ops drives customer retention and profits

- March 24, 2025
With more customers holding onto their vehicles longer, fixed operations remains a critical revenue driver for dealerships. At Parkway Toyota, Fixed Operations Director Nick Latino has refined his approach to...
In today’s episode of Training Camp, we’re joined by Andrew Suntrup to share his perspective on leadership and personal development.

Andrew Suntrup on developing high-performance F&I teams and driving growth

- January 7, 2025
In today’s episode of Training Camp with Adam Marburger, we’re joined by Andrew Suntrup, Vice President of Operations at Suntrup Ford Westport, to share his perspective on leadership, personal development,...
Nick Latino, fixed operations director at Parkway Toyota, shares AI's growing role in his store's fixed operations.

Fixed ops director Nick Latino on AI’s game-changing influence in fixed ops

- December 16, 2024
Artificial intelligence (AI) technology is transforming the customer experience across many industries, and the automotive sector is no exception. In today's episode of Inside Automotive, Nick Latino, fixed operations director...
Cavender Automotive

Eric Barbosa on cultivating a culture of growth at Cavender Automotive

- October 29, 2024
In this episode of Training Camp with Adam Marburger, Eric Barbosa, Vice President of Variable Operations for Cavender Automotive Group, takes us behind the scenes of Cavender’s growth and culture....
Welcome to today's episode of Training Camp with Adam Marburger and Josh Potts, the number one Chevy dealer and GM of Mak Haik Chevy.

Josh Potts on leadership, growth, and the power of training at Mac Haik Chevy

- October 23, 2024
Welcome to today's episode of Training Camp with Adam Marburger, CEO at Ascent Dealer Services, Co-founder at Dental Protection Group, best-selling author, and Brazilian Jiu-Jitsu black belt. Today’s guest is...
In a landscape where service departments are increasingly pivotal to dealership profitability, Don Andres joins us.

Drive profits forward with Don Andres on maximizing service opportunities

- October 16, 2024
In a landscape where service departments are increasingly pivotal to dealership profitability, Don Andres, an expert with over 40 years of experience in Fixed Ops and the author of Why...
Dealership fixed ops need to adapt to meet the service needs of EVs, by preparing for changes, you'll position your dealership for success

Preparing your dealership for the future of service: The impact of EVs on service departments

- October 7, 2024
Projections are that EVs will account for 50% of new vehicle sales by 2030. With that, dealership fixed operations need to adapt to meet the unique service needs of EVs....


CBT News
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