TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%


Digital retail

declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand

- March 10, 2023
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the consumer experience is echoed in other...
Articles Headlines
pain points

Pain Points: Buyers have changed and dealers should too

- March 7, 2023
Dealers understand the importance of excellent customer service more than anyone. But under the influences of technological advancements and financial crises, consumer needs have transformed faster than retailers can accommodate....
Sales & Marketing Articles
Greenfield

Automotive tech innovations present new opportunities for M&A — Steve Greenfield

- February 22, 2023
Dealers want to be sure they are making the right investments for their business, which is why on this episode of CBT Now anchor Jim Fitzpatrick with frequent CBT News...
Daily Automotive News CBT Now
cybersecurity threats, cyberattacks

Experts warn OEMs and dealerships both at risk for cyberattacks

- February 10, 2023
Researchers and experts are increasingly sounding the alarm over the auto industry's vulnerability to cybersecurity threats, which can place business operations and sensitive consumer information at risk. With the sudden proliferation...
Articles Headlines
Uland Osten

Using digital tools to simplify business operations without sacrificing the customer experience — Greg Uland & Ryan Osten

- February 9, 2023
As digitization becomes standard practice in dealerships, storeowners can often feel overwhelmed by the number of tools available to them. Greg Uland is the Vice President of Brand Marketing at...
Daily Automotive News Publishing Partners

Best practices for improving efficiency and transparency in digital retailing — Pete MacInnis, eLEND Solutions

- February 9, 2023
The last two years have been transformative for the auto industry, and 2023 promises to be no different. With the proliferation of digital retail, dealers are anxious to earn revenue...
Daily Automotive News Featured
used car market Monthly wholesale & SAAR prices decline in first half of October.

What changes can dealers expect to see in the used car market this year?

- February 9, 2023
A crystal ball look into the 2023 used car market will be cloudy as this part of the industry responds to more stable new car supplies and higher consumer borrowing...
Articles Sales & Marketing
Tim Cox CarNow co-founder and SVP of sales

How CarNow is upping the digital retailing game for dealers in 2023 — Tim Cox

- February 3, 2023
The number of software solutions and technology platforms promising to revolutionize the dealership experience can be overwhelming to sift through as a storeowner. Tim Cox is the co-founder and Chief...
Daily Automotive News Publishing Partners
hostile takeover

Carvana takes defensive strategy, hopes to prevent hostile takeover

- January 24, 2023
Carvana has resorted to using the "poison pill" strategy to prevent a hostile takeover before it can resolve its financial problems. The "poison pill" refers to a series of defensive maneuvers...
Articles Headlines
car buyer satisfaction

Car buyer satisfaction loses progress, down to pre-pandemic levels says Cox Auto

- January 20, 2023
A new Cox Automotive report has revealed that car buyer satisfaction continued to decline in 2022, despite industry efforts to provide better service in the wake of economic headwinds. Cox's analysts...
Articles Headlines

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CBT News
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