TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%
TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%
TSLA426.0108.16%
GM78.7901.58%
F14.9301.26%
RIVN14.2200.07%
CYD57.3501.69%
HMC26.4700.21%
TM189.080-0.58%
CVNA68.2803.89%
PAG164.7303%
LAD276.5802.05%
AN189.9803.55%
GPI326.1806.07%
ABG187.7202.34%
SAH78.1602.26%


Digital retail

How Cox Automotive leverages CDPs and AI to strengthen dealer-connection – Jade Terreberry & Susan Blue

- June 3, 2025
Customer data platforms (CDPs) have officially crossed the threshold from industry jargon to critical dealership infrastructure, according to Cox Automotive executives Jade Terreberry and Susan Blue. During today’s episode of...
fintech

It’s time dealerships thought like fintechs: Lessons from the digital lending playbook

- April 15, 2025
The fintech revolution did not happen by accident. It came from a clear goal: to make complex financial transactions easier, faster, and more secure for consumers. Whether applying for a...
For the first time, Amazon is launching its Amazon Auto platform between the e-commerce giant and Hyundai dealers in 48 U.S. cities.

Amazon Auto steps into car sales with Hyundai, offers seamless buying experience

- December 11, 2024
For the first time, consumers can now purchase a car directly through Amazon, marking the e-commerce giant's first step into automotive retail. The new initiative, Amazon Auto, is launching with...
On today's episode of Marketing Matters, Colin Carrasquillo sheds light on an overlooked aspect of dealership management—your website

Why regular website audits are essential for dealership success – Colin Carrasquillo

- October 2, 2024
In this episode of Marketing Matters, Colin Carrasquillo, Digital Marketing Director at Nielsen Automotive Group, sheds light on a critical yet often overlooked aspect of dealership management—your website. While many...
This transformation has made life easier for both flyers and airlines, and it should be a model for all sorts of businesses.  

From paper to pixels: the new era of digital vehicle titles

- September 9, 2024
Remember the paper boarding pass? When commercial flight began a century ago, a plane ticket was a paper tag handwritten by an airport desk agent. After many innovations—boarding passes with...
declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand

- March 10, 2023
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the consumer experience is echoed in other...
pain points

Pain Points: Buyers have changed and dealers should too

- March 7, 2023
Dealers understand the importance of excellent customer service more than anyone. But under the influences of technological advancements and financial crises, consumer needs have transformed faster than retailers can accommodate....
Greenfield

Automotive tech innovations present new opportunities for M&A — Steve Greenfield

- February 22, 2023
Dealers want to be sure they are making the right investments for their business, which is why on this episode of CBT Now anchor Jim Fitzpatrick with frequent CBT News...
cybersecurity threats, cyberattacks

Experts warn OEMs and dealerships both at risk for cyberattacks

- February 10, 2023
Researchers and experts are increasingly sounding the alarm over the auto industry's vulnerability to cybersecurity threats, which can place business operations and sensitive consumer information at risk. With the sudden proliferation...
Uland Osten

Using digital tools to simplify business operations without sacrificing the customer experience — Greg Uland & Ryan Osten

- February 9, 2023
As digitization becomes standard practice in dealerships, storeowners can often feel overwhelmed by the number of tools available to them. Greg Uland is the Vice President of Brand Marketing at...


CBT News
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