Tag: Digital retail
Amazon Auto steps into car sales with Hyundai, offers seamless buying...
For the first time, consumers can now purchase a car directly through Amazon, marking the e-commerce giant's first step into automotive retail. The new...
Why regular website audits are essential for dealership success – Colin...
In this episode of Marketing Matters, Colin Carrasquillo, Digital Marketing Director at Nielsen Automotive Group, sheds light on a critical yet often overlooked aspect...
From paper to pixels: the new era of digital vehicle titles
Remember the paper boarding pass? When commercial flight began a century ago, a plane ticket was a paper tag handwritten by an airport desk...
J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as...
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995.
The negative trend in the...
Pain Points: Buyers have changed and dealers should too
Dealers understand the importance of excellent customer service more than anyone. But under the influences of technological advancements and financial crises, consumer needs have...
Automotive tech innovations present new opportunities for M&A — Steve Greenfield
Dealers want to be sure they are making the right investments for their business, which is why on this episode of CBT Now anchor...
Experts warn OEMs and dealerships both at risk for cyberattacks
Researchers and experts are increasingly sounding the alarm over the auto industry's vulnerability to cybersecurity threats, which can place business operations and sensitive consumer...
Using digital tools to simplify business operations without sacrificing the customer...
As digitization becomes standard practice in dealerships, storeowners can often feel overwhelmed by the number of tools available to them. Greg Uland is the...
Best practices for improving efficiency and transparency in digital retailing —...
The last two years have been transformative for the auto industry, and 2023 promises to be no different. With the proliferation of digital retail,...
What changes can dealers expect to see in the used car...
A crystal ball look into the 2023 used car market will be cloudy as this part of the industry responds to more stable new...