Tag: customer service
Personality or Sales Ability? Which is More Important for F&I Success?
Every GM has the important task of choosing the right F&I manager when screening applicants, whether they are an outside hire or an existing...
Automakers Make Their Pleas to Trump Regarding CAFE Fuel Regulations
According to the Alliance to Save Energy, the implementation of the Corporate Average Fuel Efficiency (CAFE) standards in the 1970’s has continued to create...
Trump Administration Suspends Mexico Tariffs Indefinitely
Last week, experts in many industries were quite stressed out over President Donald Trump’s plan to implement tariffs on Mexico if the country did...
How Angela Krause Family Ford Improved Their Customer Experience and Enhanced Client Communications By...
In this segment, CBT's Jim Fitzpatrick sits down with Darin Wade, dealer partner, and GM at Angela Krause Family Ford. The pair discuss consumer...
Four Conflict Scenarios You Will Encounter at Your Dealership And How to Deal with...
Conflict is inevitable. Every individual that works in —and outside of—your dealership has thoughts and opinions that were shaped by their life experience. Since...
Pinpointing Why the Customer Is Saying No
On this week's episode of F&I Today, Becky Chernek talks about what to do when a customer wants to stick to the base payment...
How to Increase the Effective Labor Rate of Your Shop
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...
Responding to Out of Line Objections
On this week's episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer...
Don’t Be Like Everyone Else On The Demo Drive
The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...
