Tag: customer service
EchoPark Enhances Customer Experience with New Technology – Jeff Dyke, Sonic Automotive
In today's segment, CBT Automotive's Jim Fitzpatrick talks with Jeff Dyke, executive vice president of operations for Sonic Automotive to discuss the future of...
Do Cryptocurrencies Like Bitcoin Belong in Your Dealership?
Unless you’ve been hiding under a rock for the last several years, you are familiar with Bitcoin and the excitement surrounding blockchain technology. Also...
Why Automotive Needs to Get More Personal
The best salespeople in any industry have something in common: They get to know you first. They don’t ask you, “What are you interested...
Nick Saban Shares the Details to Driving Success on the Field and at the...
Nick Saban’s attention to detail is legendary. Whether it’s anecdotes of him challenging his team to get better within days of clinching a national title...
Hurricane Florence Hits the Southeast: What Can We Expect for the Automotive Industry?
The past few weeks have been a rollercoaster when it came to tracking Hurricane Florence’s arrival to the lower Southeast of the United States....
Be a Problem Solver
Don't think about selling something. Don't think about results. Don't think about closing. Every customer comes into your dealership with either a "wants" problem...
The 7 Circles of Internet Sales Success – The Coaching Circle
On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...
5 Ways To Improve F&I Profits
Today, Becky talks about building a relationship with your sales staff, the proper "meet and greet" and more.
Accountability: Achieving More Clarity by Giving More Feedback
On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager,...
