Tag: customer service
The Friend of a Friend: Uncovering the Extended Networks within Your Current Clientele –...
Amazing things can happen when you know the right people, and getting out of your comfort zone allows you to network better to make...
Boost Dealership Transparency with One-Price Selling – Barry Schwartz, Robertson Honda (Part 2)
You can check out Part 1 of Barry Schwartz's interview here. Are you tired of relying on a large sales staff to help maximize the...
The Profit in Cabin Air Filters
In a time when the media often speaks about air pollution and the health benefits of clean air, it is hard to believe that...
‘Mind the Gap’ Between Acquisition and Retail Ready
For 50 years, loudspeakers in London subways have cautioned riders to watch their step when boarding and de-boarding. This omnipresent “Mind the Gap” alert...
How to Cut Costs and Improve Quality in your Service Department
A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more...
Kerrigan Report: Lithia Motors Sees Gains in October
Erin Kerrigan, Managing Director of Kerrigan Advisors, joins CBT News to discuss October’s Kerrigan Index and the marketplace’s reaction. The Kerrigan Index™ is composed of the seven publicly...
Protecting Your Customers’ Personal Information
When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...
How to Be More Proactive in Sales
On today's episode of the Tom Stuker Show, Tom talks about how and why you should be much more proactive than reactive when it comes...
The Problem with High Turnover Rates
On today's episode of Straight Talk, David Lewis talks about the problem with high turnover rates in the car business and how it can...
