TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


customer service

Joining us on the latest episode of Service Drive is John Fairchild to share key strategies on turning service frustrations into loyalty. 

How service advisors can turn upset customers into lifetime clients – John Fairchild | Fairchild Automotive Solutions

- October 13, 2025
Upset customers are a fact of life, especially in automotive. For some customers, every dealership visit is an "inconvenience," vehicles aren’t “fixed right,” prices aren’t fully disclosed, or expectations aren’t...
Fixed-Ops Service Drive
Unlock the secrets of customer retention at your dealership with personalized connections. Elevate customer satisfaction for lasting success.

Mastering customer retention: How to personalize connections at your dealership

- November 17, 2023
Your sales team is knocking it out of the park! Customers are coming in, and the sales team is meeting them where they are and offering excellent customer service. Their...
Sales & Marketing Articles
Customer service is an area where artificial intelligence is able to take some of the load off your dealership team, but how do you apply it?

AI-powered customer service: elevating dealership experiences

- November 13, 2023
We are certain you’ve heard many stories about artificial intelligence in the last year. Artificial intelligence can be an effective tool for marketing, writing, content creation, and customer service. In...
Sales & Marketing Articles

Battling fragmentation and unifying data with a CDP — Brian Pasch | PCG Companies

- March 23, 2023
A Customer Data Platform, or CDP, offers dealers the chance to unify their data and use consumer information effectively. While relatively new to automotive retail, companies in other industries have...
Daily Newscast
Dave Thomas Ease of purchase

It’s getting easier to buy cars, here’s why — Dave Thomas | CDK Global

- March 20, 2023
According to ease of purchase research conducted by CDK Global, 85% of last month's car buyers felt the process was easy, the highest score since last July, and 3% higher...
Sales & Marketing Inside Automotive
car buying experience, Isabelle helms

Why are customers less satisfied with the car buying experience?

- February 20, 2023
Dealers have transformed the car buying experience with customers in mind, but many question the success of these changes. Recently, Cox Automotive published its 13th annual Car Buyer Journey Study,...
Featured Daily Automotive News
service customers

5 tips to make service more convenient for your customers

- February 16, 2023
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is making service more convenient for your...
Fixed-Ops Articles
SKAI Vision

How SKAI Vision is bringing artificial intelligence to the dealership — Mark Queen & Bill Wittenmyer

- February 3, 2023
As dealerships grow in size, it can become difficult to monitor the customer experience and to react quickly enough in the event of a problem. SKAI Vision is an artificial...
Daily Automotive News Publishing Partners
Ujj Nath myKaarma CEO

myKaarma CEO Ujj Nath shares money saving insights for dealers

- February 2, 2023
Dealers are always looking for ways to save money or make money. Ujj Nath is the CEO of myKaarma, a leading communications and payment services platform, and a fixture in...
Daily Automotive News Publishing Partners
SKAI Vision is an industry-changing product which helps dealership operations using non-intrusive artificial intelligence software, set expectations

How artificial intelligence can help guide dealership operations today

- January 19, 2023
More than ever, dealerships need to implement the best technology into their businesses to stay competitive, which is why managers should always stay up to date on revolutionary platforms such...
Inside Automotive Daily Automotive News


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CBT News
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