Tag: customer service
AI-powered customer service: elevating dealership experiences
We are certain you’ve heard many stories about artificial intelligence in the last year. Artificial intelligence can be an effective tool for marketing, writing,...
Battling fragmentation and unifying data with a CDP — Brian Pasch...
A Customer Data Platform, or CDP, offers dealers the chance to unify their data and use consumer information effectively. While relatively new to automotive...
It’s getting easier to buy cars, here’s why — Dave Thomas...
According to ease of purchase research conducted by CDK Global, 85% of last month's car buyers felt the process was easy, the highest score...
Why are customers less satisfied with the car buying experience?
Dealers have transformed the car buying experience with customers in mind, but many question the success of these changes. Recently, Cox Automotive published its...
5 tips to make service more convenient for your customers
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is...
How SKAI Vision is bringing artificial intelligence to the dealership —...
As dealerships grow in size, it can become difficult to monitor the customer experience and to react quickly enough in the event of a...
myKaarma CEO Ujj Nath shares money saving insights for dealers
Dealers are always looking for ways to save money or make money. Ujj Nath is the CEO of myKaarma, a leading communications and payment...
How artificial intelligence can help guide dealership operations today
More than ever, dealerships need to implement the best technology into their businesses to stay competitive, which is why managers should always stay up...
8 unique ways to provide a better customer experience than your...
On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, discusses eight ways car dealers can out-experience their competition. Dealers...
Why selling extended warranties is good for customer relations
The average bumper-to-bumper car warranty lasts three years. After this time, customers can choose to extend the car warranty or can go without protection....
