Tag: customer service
The Skill Sets Your Salespeople Need in Order to Thrive During the COVID-19 Recovery...
On today's show, we’re pleased to welcome back Jeff Shore, CEO of Shore Consulting, best-selling author, and B2C sales expert. In this segment, he...
Maintaining Level of Service Consistency Through Pandemic Recovery
Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one...
The Long-Term Benefits of Business Innovation During COVID-19 – Erik Wahl, Graffiti Artist, Author...
On today's show, we’re pleased to welcome Erik Wahl, world-famous graffiti artist, acclaimed corporate speaker, and best-selling author of Unthink: Rediscover Your Creative Genius. Did...
Consumer Sentiment in Auto Industry Improves in May, But Still Less than Optimistic
The second half of the month of May demonstrated that the auto industry is moving toward a smooth recovery, according to the Auto Market...
Use These Social Media Strategies to Serve Your Customers and Community – Corey Perlman,...
On today's show, we’re pleased to welcome Corey Perlman, social media and digital marketing Speaker at Impact Social. In this segment, Jim and Corey...
Building a Culture Around Your Dealership’s Digital Retailing Process
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...
Are Your BDC Employees Using the Right Language During this Crisis?
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...
April Kerrigan Report: Have Dealership Values Taken a Hit During the...
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...
Contacting the Customer After the Sale
On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...
