Tag: customer service
Why and how to implement the messaging-first dealer concept
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, discusses the messaging-first dealer concept, a strategy Kain developed...
Building a sales-minded parts team to grow your parts department
If you want to create meaningful growth in your parts department, you need to maximize sales online and over the counter. The way to...
10 things that can harm your relationships with customers
I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he...
What is ‘proactive service’ and why it is important for your...
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask?...
Cory Mosley on the steps car dealers can take today for...
What does the industry look like five years from now beyond the shortages and high profits we’re experiencing now? On today’s show we’re pleased...
How car dealers can win over new customers and retain them...
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...
Introducing Brooke.ai to the automotive world
Proactive Dealer Solutions emerged as one of the industry's leading BDC solutions providers and has pioneered innovative BDC concepts, which have evolved into better...
How to shift marketing techniques during times of low vehicle inventory
On the latest episode of Auto Marketing Now, host Brian Pasch talks about how your marketing can shift during times when inventory levels are low...
David Lewis shares best practices to generate sales in the service...
Service departments are proving to be a significant source of inventory for many of you across the nation. Group 1 Automotive’s President of U.S....
Tips to leverage the data you already have to close after-sale...
We live in a world that is being consumed by the long reach of so-called ‘big data’. It influences nearly every facet of our...
