As dealerships grow in size, it can become difficult to monitor the customer experience and to react quickly enough in the event of a problem. SKAI Vision is an artificial intelligence platform that keeps storeowners updated on day-to-day business activity. CBT News anchor Jim Fitzpatrick got the chance to sit down with SKAI Vision’s founder, Mark Queen, and strategy expert, Bill Wittenmyer, at the 2023 NADA convention to learn more about the product.
Key takeaways:
1. The SKAI Vision platform uses artificial intelligence to analyze camera footage and provide data on business operations in real-time.
2. Dealers can use the data to reward employees for providing excellent service, or to intervene when problems arise.
3. SKAI Vision typically uses silhouette recognition instead of facial recognition and does not save data on customers, eliminating privacy concerns.
4. SKAI Vision only alerts storeowners of issues that negatively impact the customer, employee, and dealer principle.
5. Dealers have become more appreciative of technology and artificial intelligence tools.
“90% of what the camera sees is pretty useless, but the 10% it does see is the smoke detector for your processes that you need” — Mark Queen
Notable background:
— Before founding SKAI Vision, Mark Queen was already well known for bringing technological innovations, such as the CRM platform Elead, to the automotive retail industry.
— Bill Wittenmyer has 25 years of experience in automotive leadership and is also the Chief Sales Officer at DealerOn, a digital marketing service for dealerships.
Click here for more 2023 NADA Show coverage on CBT News.
Did you enjoy this article? Please share your thoughts, comments, or questions regarding this topic by connecting with us at newsroom@cbtnews.com.
Be sure to follow us on Facebook, LinkedIn, and TikTok to stay up to date.
While you’re here, don’t forget to subscribe to our email newsletter for all the latest auto industry news from CBT News.
