Tag: customer service

What does the industry look like five years from now beyond the shortages and high profits we’re experiencing now? On today’s show we’re pleased...

Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...

Proactive Dealer Solutions emerged as one of the industry's leading BDC solutions providers and has pioneered innovative BDC concepts, which have evolved into better...

On the latest episode of Auto Marketing Now, host Brian Pasch talks about how your marketing can shift during times when inventory levels are low...

Service departments are proving to be a significant source of inventory for many of you across the nation. Group 1 Automotive’s President of U.S....

We live in a world that is being consumed by the long reach of so-called ‘big data’. It influences nearly every facet of our...

Many of us have experienced driving down a street and seeing various car dealerships, ranging from large, branded chain dealerships to small, local auto...

We make things way too difficult in the F&I office. We often forget that people buy from people that they like and trust. We...

According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers...

On today’s show, we’re pleased to welcome back David Lewis, President and CEO of David Lewis and Associates, and also the host of CBT’s...