When it comes to customer satisfaction in the service lane, we’re starting to see a trend where one automaker tries to top others with certain extras offered to customers. There’s an entire list of those extras, but WardsAuto Senior Editor Steve Finlay said in a recent article that there’s also a list of things that drive customers away.
WardsAuto’s Steve Finlay: Customer satisfaction for its own sake misses point
By
CBT News Editorial Team
October 4, 2017
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