Online reviews can be a blessing and a curse. Positive reviews are important for several reasons, including retention purposes. However, there are some people who don’t believe that reviews add any value. In fact, some velieve it’s more of a hassle to ask customers to leave one. Scott Larrabee, sales associate at Darling’s Honda Nissan Volvo in Bangor, Maine, believes customers want to sing the praises of your dealership but might not know how or when to do it.
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