TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

User Experience

David Lewis: The most important part of the sales process is the customer picking out the right vehicle.

- February 1, 2017
David Lewis: The most important part of the sales process is the customer picking out the right vehicle.  So, David suggest doing this before customers take a test drive.  
Alex Vetter

Mark Tewart: Want potential car buyers to see your transparency and openness?

- January 23, 2017
Mark Tewart: Want potential car buyers to see your transparency and openness? 
Cory Mosley

Are Millennials purchasing more vehicles?

- January 17, 2017
Cory Mosley: Parents are bringing their millennial children to the dealership to help purchase a vehicle
John Mendel

The Top 3 reasons most consumers don’t buy online

- January 17, 2017
Joe Gumm and Aaron Schinke: Are consumers really ready to purchase online?
David Sargent

New Study: See what 3 out of 4 car shoppers want.

- January 17, 2017
Only 24% of car buyers considered buying an SUV in a year in which total retail sales of SUVs comprised 42% of the market. Only five years ago, SUVs made...

How can validation affect a customer’s decision?

- January 13, 2017
David Kain: David explains how a moment of validation could impact a customer’s decision on whether to move on in the car buying process or not.   
Sales Prep

Do consumers want shorter leases?

- January 12, 2017
Car shoppers are interested in shorter vehicle-lease terms, according to a poll. In an online survey of 2,500 people, about 70% say they would like lease terms of 24 months. Typical...