TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

Brooke Kovanda

3 Ways to Develop Happy Customers Online

- January 11, 2017
Every day, more of the car buying process is occurring on dealership websites. As the automotive industry comes to terms with this, it becomes imperative for them to learn about...

The number one mistake most social managers make

- January 10, 2017
CBT News Anchor Joe Gumm sat down with Laura Madison, dealership social media expert to chat about her breakout session at the 2017 CBT Automotive Conference. Laura will host a DealerTalks...

Market Trends Vs. consumer’s demands

- January 9, 2017
One of the biggest complaints customers have about purchasing a new vehicle is that it takes too long. When it comes to time, the first question dealerships should ask is, “How...

How much follow up should you do?

- January 9, 2017
Grant Cardone: How much follow up should you do?  

The absolute best way to reach car shoppers

- January 9, 2017
Joe Gumm talks with J.C. Baker, Director of Sales at Jake Sweeney Chevrolet

Are you “giving” without “getting” from customers?

- January 5, 2017
Jonathan Dawson: Are you “giving” without “getting” from customers?  

David Lewis: Rapport with customers is important

- January 2, 2017
David Lewis: Rapport with customers is important, but David says try this idea instead.

What happens when you present customers with three options instead of two?

- December 30, 2016
Victor Antonio: What happens when you present customers with three options instead of two?  

Align Your FI Marketing with Consumers Wants

- December 29, 2016
Bringing Customers Back By: Glenn Pasch Fixed operations marketing seems to be a big buzzword for 2017. With sales of new vehicles seeming to plateau, the reliance on Fixed Operations will be...