TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

experience

Understanding the customers shopping experience

- March 24, 2017
  On today’s Tip of the Day, Jonathan Dawson shares some questions you can ask to uncover your customers' experience to be sure their next is even better.
estimating

Prioritized estimating in fixed-ops will streamline processes, increase revenue and build trust

- March 23, 2017
  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
emotion

Think-Feel Connections

- March 22, 2017
  Emotion and logic play a major role in the buying decision. Mark breaks down how the two must combine to complete the essential customer experience process. Also on today’s show: - Coach’s...
Cox Automotive

What does it mean to be successful with retail customers? Interview with Cox Automotive’s Stephen Smith

- March 20, 2017
The auto retail environment today is the most competitive it has ever been. The pressure for dealers to add value to the customer experience is immense. According to Stephen Smith,...
difficult people

10 ways smart people handle difficult people

- March 20, 2017
In the retail automotive industry we are faced with difficult people on a regular basis. Some are unaware of the negative impact that they have on those around them, and...
Mary Barra

Daily Newscast: Mary Barra on making vehicles more affordable, remaining focused with your digital marketing and handling difficult people

- March 20, 2017
In today’s CBT Newscast for Monday March 20, 2017: What does it mean to be successful with retail customers? Interview with Stephen Smith from Cox Automotive The auto retail environment today is the...

CRM AND CUSTOMER LOYALTY

- March 13, 2017
What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how every dealer in the region is...
David Lewis Tips

David Lewis: Some customers don’t like it when salespeople do this in front of them.

- March 7, 2017
David Lewis: Some customers don't like it when salespeople do this in front of them.
Ryan Williams

5 Ways to Keep the Business of CPO Customers

- March 6, 2017
You Got their CPO Business, Now Keep Them: Here’s 5 Ways! You want to retain every buyer to whom you sell a certified pre-owned (CPO) vehicle to this year – and not...
Bully Negotiator

Grant Cardone: How to Handle a Bully Negotiator

- March 2, 2017
Recognizing a ‘Tell’ “When dealing with the hard-nosed buyers or sellers, the “bully” negotiator, know that the more they say that they won’t, the more likely they will.” For much of my...


CBT News
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