Owner Retention Versus Owner Replacement
Quick self-exam reveals your inclinations as an ‘empowering leader’. BY DON REED
As part of the fixed operations profit potential analysis that we conduct for our dealers, we prepare a trend...
TSLA363.361-3.79869%
GM84.0200.97%
F12.3200.27%
RIVN13.1300.18%
CYD27.0500.48%
HMC34.0450.595%
TM192.4803.88%
CVNA60.6502.69%
PAG211.92517.135%
LAD295.63014.14%
AN159.6456.455%
GPI239.37011%
ABG169.2507.28%
SAH63.6203.57%
TSLA363.361-3.79869%
GM84.0200.97%
F12.3200.27%
RIVN13.1300.18%
CYD27.0500.48%
HMC34.0450.595%
TM192.4803.88%
CVNA60.6502.69%
PAG211.92517.135%
LAD295.63014.14%
AN159.6456.455%
GPI239.37011%
ABG169.2507.28%
SAH63.6203.57%
TSLA363.361-3.79869%
GM84.0200.97%
F12.3200.27%
RIVN13.1300.18%
CYD27.0500.48%
HMC34.0450.595%
TM192.4803.88%
CVNA60.6502.69%
PAG211.92517.135%
LAD295.63014.14%
AN159.6456.455%
GPI239.37011%
ABG169.2507.28%
SAH63.6203.57%
Customer Experience
Foreign Models Account For 50%-Plus Of Vehicle Sales In 2/3 Of States
Foreign Models Account For 50%-Plus Of Vehicle Sales In 2/3 Of States. BY JON MCKENNA
In which states have dealerships selling foreign cars grabbed the greatest share of the marketplace? In...
High Tech, High Speed, Low Cost Aren’t Only Kinds Of Connections That Customers Crave
Dealerships must refocus on personal attention to cement customer relationships. BY GLENN PASCH
If you stay current reading about business in general or marketing specifically, you cannot avoid the pundits discussing...
CBT News – May 25, 2015
On today's show:
- Hire Heroes USA President and CEO Brian Stann, a Second Lieutenant in the U.S. Marine Corps, and NCM Associates President and CEO Paul Faletti discuss bringing military vets...
Consider Cutting Number Of Customer Touch Points In Sales Process In Half
BDC approach just makes younger buyers who crave continuity deal with more people. BY KIRK MANZO
Insanity is often defined as doing the same thing over and over, again and expecting...
Strategize How To Get The Most Out Of Automotive Conference Attendance
Great ideas don’t get magically implemented. Pick your sessions carefully, and plan how to push through the best suggestions. BY GLENN PASCH
Each month, car dealers are bombarded with promotions for...
Banking on a New Customer Experience
Bernie Moreno, founder and president of the Bernie Moreno Companies, draws upon his days with Saturn Corp., to build Ohio’s largest luxury auto group. BY CAROL WHITE
When Saturn was founded...
Why Do Women Visit More Dealerships Than Men?
How to convert extra visits into dollars for your dealership. BY ANNE FLEMING
Women visit 30 percent more dealerships than men prior to buying a car, according to a Women-Drivers.com study....
Creativity Sells Cars
Employee satisfaction lies at the core of Continental Automotive Groups success. BY CAROL WHITE
Unlike a lot of second-generation dealers, Will Hardeman and his sister Genny Hardeman had other intentions than...
It’s Time For a Customer Service Health Checkup
Now is the time to let the past go, focus on what you can control and create an exceptional 2015 for your staff and customers. BY GLENN PASCH
After a month...
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