Customer Experience

Improve CX and Create a Competitive Advantage – Scott Miller, Automotive CX Summit Speaker

Transparency as a competitive advantage: Is it time to change?

Four Ways To Build Lasting Customer Relationships

Change the Experience, Change the Results

How to Improve Retention and Save Time in the Process

Service Drive: Are you Talking in Terms the Customer Understands?

Elise Kephart: Creating the Best Experience for Customers

A New Type of Dealership that Benefits the Consumer

What Makes a Frictionless Transaction? – David Booth, GM of Shottenkirk Chrysler

Mark O’Neil’s In-Store “Emotional Roller Coaster”