Improve CX and Create a Competitive Advantage – Scott Miller, Automotive CX Summit Speaker

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In this interview with Scott Miller CEO of Vision Critical, Joe discusses Scott’s upcoming session at the 2017 Automotive CX Summit entitled “The Authenticity Challenge: How to Build Loyalty, Improve CX, and Create a Competitive Advantage”.

Here are the questions Joe asked Scott:

  • What is the big pivot that is happening in the car-buying space?
  • How do dealers keep customers engaged for life?
  • What value should dealers be giving back to customers that promote value?

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