Improve CX and Create a Competitive Advantage – Scott Miller, Automotive CX Summit Speaker


In this interview with Scott Miller CEO of Vision Critical, Joe discusses Scott’s upcoming session at the 2017 Automotive CX Summit entitled “The Authenticity Challenge: How to Build Loyalty, Improve CX, and Create a Competitive Advantage”.

Here are the questions Joe asked Scott:

  • What is the big pivot that is happening in the car-buying space?
  • How do dealers keep customers engaged for life?
  • What value should dealers be giving back to customers that promote value?


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