In this interview with Scott Miller CEO of Vision Critical, Joe discusses Scott’s upcoming session at the 2017 Automotive CX Summit entitled “The Authenticity Challenge: How to Build Loyalty, Improve CX, and Create a Competitive Advantage”.
Here are the questions Joe asked Scott:
- What is the big pivot that is happening in the car-buying space?
- How do dealers keep customers engaged for life?
- What value should dealers be giving back to customers that promote value?