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Jim Radogna

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Director of Compliance The Lloyd Andersen Group of Companies Inc. and its wholly-owned subsidiary, The College of Automotive Management Before joining LAGC, Jim spent 15 years in dealership management as a sales manager, F&I director, GM, training director and compliance officer. He was the founder and president of Dealer Compliance Consultants Inc., a national automotive compliance resources and training firm. Jim has used his knowledge and industry experience to develop unique, no-nonsense compliance and reputation management solutions for automobile dealerships of all sizes. Jim is a sought-after speaker and frequent contributor to several automotive industry publications. Visit the company’s website at CollegeofAutomotive.com.

When Little Complaints Become Big Problems

The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...
dealership harassment

Dealership Harassment Claims – A Ticking Time Bomb That You Don’t Want to Explode

The recent wave of sexual harassment claims should be of concern in any type of business, dealerships included, as this trend represents a particular...
advertising

Advertising Violations: Easy To Find And Hard To Defend Against

There’s no doubt that the right advertising program can make you plenty of money. But as they say, it’s not how much money you...
transparency

Transparency as a competitive advantage: Is it time to change?

Dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising...

The FTC Strikes Again

And This Time it’s a Game Changer By: Jim Ragonda Back in January of 2014, I wrote in my article The FTC Strikes Again – You...

Best Practices for a Compliant Service Department

Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...

Is Your Dealership Guilty of the Ostrich Syndrome?

The Benefits of a Compliance Audit By Jim Radogna There’s something about selling that can drive even the sane to insane lengths to do a deal. Take the...
Compliant Service Department

Best Practices for a Compliant Service Department

11 points to effectively establish clear procedures By Jim Radogna Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts...
Dealership Compliance

Make Dealership Compliance Your Friend

Dealership Defensive Game Plan By: Jim Radogna In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise...
compliance

Compliance Means Doing the Right Thing

It’s not Just What Not to Do — but WHAT to Do By: Jim Radogna News broke recently about five dealership employees that were arrested and...
sell better

5 Tips To Sell Better Online

It might be a little hard to envision now, but there was a time where products were only sold in a physical sense and...
staff meetings

Are You Operating your Staff Meetings In A Way That Actually Helps?

Let’s be honest: no one likes meetings. Generally, we find meetings to be unproductive wastes of time, which we put up with because they’re...
auto sales

Tumultuous Auto Sales Forecast for Remainder of 2018

After a seven-year run of consecutive annual auto sales increases in the United States, the final sales figures for 2017 showed a regression of...
Vehicle Salesvideo

“Supply and Demand Challenges Suggest A Decline in Vehicle Sales Moving Forward” – Jonathan...

The SAAR is once again at around 17 million, however, Trumps's tariff and the sudden hike in interest rates may have a negative impact...
Blinkervideo

Buy, Sell, and Finance a Car All Through One App – Blinker

Sometimes in the automotive retail industry, the idea of good technology that helps dealers and consumers help, buy, and sell cars comes from someone...

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...

Protecting Your Customers’ Personal Information

When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...

Texting Strategy

Adults spend an average of 23 hours a week texting. Every day there are about 6 billion text messages sent in the U.S. with...

Being An Unconditional Performer

Many people can have a good day after a good night's sleep or if they're feeling 100 percent. That's called being a "conditional performer."...