Jim Radogna
When Little Complaints Become Big Problems
The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...
Dealership Harassment Claims – A Ticking Time Bomb That You Don’t Want to Explode
The recent wave of sexual harassment claims should be of concern in any type of business, dealerships included, as this trend represents a particular...
Advertising Violations: Easy To Find And Hard To Defend Against
There’s no doubt that the right advertising program can make you plenty of money. But as they say, it’s not how much money you...
Transparency as a competitive advantage: Is it time to change?
Dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising...
The FTC Strikes Again
And This Time it’s a Game Changer
By: Jim Ragonda
Back in January of 2014, I wrote in my article The FTC Strikes Again – You...
Best Practices for a Compliant Service Department
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...
Is Your Dealership Guilty of the Ostrich Syndrome?
The Benefits of a Compliance Audit
By Jim Radogna
There’s something about selling that can drive even the sane to insane lengths to do a deal.
Take the...
Best Practices for a Compliant Service Department
11 points to effectively establish clear procedures
By Jim Radogna
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts...
Make Dealership Compliance Your Friend
Dealership Defensive Game Plan
By: Jim Radogna
In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise...
Compliance Means Doing the Right Thing
It’s not Just What Not to Do — but WHAT to Do
By: Jim Radogna
News broke recently about five dealership employees that were arrested and...
How to Turn your Detail Bay into an Alternative Revenue Stream
Dealerships pay a lot of attention to sales, service and parts, but where does the detail department fit in? Does it belong to sales?...
Five Ways to Figure Out What Social Media Platform is Right for Your Dealership
When selecting a social media strategy, one of the first significant decisions to make is which platforms you will invest time in. Many make...
CADA President Tim Jackson on the State of EV Legislation, Trump Tariffs, and Summer...
Tesla is perhaps the most well known direct to consumer vehicle manufacturer in the US. But now other major manufacturers are looking to sell...
Promote Within or Hire from the Outside: Pros and Cons
Hiring new employees and promoting others within an organization is important no matter what level they are at, but extra consideration should be given...
Avoid These 5 Outdated Practices to Gain Your Customer’s Trust – Joseph Michelli, NYT...
Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there...
Having the Willingness to Win
The retail auto industry can often times feel like a race. Sometimes we're racing against coworkers or the competition, while other times we're racing...
The Power of the First Impression
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...
April’s Kerrigan Report Reveals Auto Retailers Continue to Grow Despite Flat...
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, managing director for Kerrigan Advisors. April's Kerrigan Report tackles higher valuations...
Make This Saturday a Day of Success
Being confident in yourself can make all the difference when it comes to selling a car. Turn today into a powerful day of success...
