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Jim Radogna

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Director of Compliance The Lloyd Andersen Group of Companies Inc. and its wholly-owned subsidiary, The College of Automotive Management Before joining LAGC, Jim spent 15 years in dealership management as a sales manager, F&I director, GM, training director and compliance officer. He was the founder and president of Dealer Compliance Consultants Inc., a national automotive compliance resources and training firm. Jim has used his knowledge and industry experience to develop unique, no-nonsense compliance and reputation management solutions for automobile dealerships of all sizes. Jim is a sought-after speaker and frequent contributor to several automotive industry publications. Visit the company’s website at CollegeofAutomotive.com.

When Little Complaints Become Big Problems

The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...
dealership harassment

Dealership Harassment Claims – A Ticking Time Bomb That You Don’t Want to Explode

The recent wave of sexual harassment claims should be of concern in any type of business, dealerships included, as this trend represents a particular...
advertising

Advertising Violations: Easy To Find And Hard To Defend Against

There’s no doubt that the right advertising program can make you plenty of money. But as they say, it’s not how much money you...
transparency

Transparency as a competitive advantage: Is it time to change?

Dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising...

The FTC Strikes Again

And This Time it’s a Game Changer By: Jim Ragonda Back in January of 2014, I wrote in my article The FTC Strikes Again – You...

Best Practices for a Compliant Service Department

Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...

Is Your Dealership Guilty of the Ostrich Syndrome?

The Benefits of a Compliance Audit By Jim Radogna There’s something about selling that can drive even the sane to insane lengths to do a deal. Take the...
Compliant Service Department

Best Practices for a Compliant Service Department

11 points to effectively establish clear procedures By Jim Radogna Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts...
Dealership Compliance

Make Dealership Compliance Your Friend

Dealership Defensive Game Plan By: Jim Radogna In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise...
compliance

Compliance Means Doing the Right Thing

It’s not Just What Not to Do — but WHAT to Do By: Jim Radogna News broke recently about five dealership employees that were arrested and...
detail bay

How to Turn your Detail Bay into an Alternative Revenue Stream

Dealerships pay a lot of attention to sales, service and parts, but where does the detail department fit in? Does it belong to sales?...
social media

Five Ways to Figure Out What Social Media Platform is Right for Your Dealership

When selecting a social media strategy, one of the first significant decisions to make is which platforms you will invest time in. Many make...
Tim Jacksonvideo

CADA President Tim Jackson on the State of EV Legislation, Trump Tariffs, and Summer...

Tesla is perhaps the most well known direct to consumer vehicle manufacturer in the US. But now other major manufacturers are looking to sell...
promote

Promote Within or Hire from the Outside: Pros and Cons

Hiring new employees and promoting others within an organization is important no matter what level they are at, but extra consideration should be given...
Joseph Michellivideo

Avoid These 5 Outdated Practices to Gain Your Customer’s Trust – Joseph Michelli, NYT...

Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there...

Having the Willingness to Win

The retail auto industry can often times feel like a race. Sometimes we're racing against coworkers or the competition, while other times we're racing...

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...

April’s Kerrigan Report Reveals Auto Retailers Continue to Grow Despite Flat...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, managing director for Kerrigan Advisors. April's Kerrigan Report tackles higher valuations...

Make This Saturday a Day of Success

Being confident in yourself can make all the difference when it comes to selling a car. Turn today into a powerful day of success...