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Jim Radogna

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Director of Compliance The Lloyd Andersen Group of Companies Inc. and its wholly-owned subsidiary, The College of Automotive Management Before joining LAGC, Jim spent 15 years in dealership management as a sales manager, F&I director, GM, training director and compliance officer. He was the founder and president of Dealer Compliance Consultants Inc., a national automotive compliance resources and training firm. Jim has used his knowledge and industry experience to develop unique, no-nonsense compliance and reputation management solutions for automobile dealerships of all sizes. Jim is a sought-after speaker and frequent contributor to several automotive industry publications. Visit the company’s website at CollegeofAutomotive.com.

When Little Complaints Become Big Problems

The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...
dealership harassment

Dealership Harassment Claims – A Ticking Time Bomb That You Don’t Want to Explode

The recent wave of sexual harassment claims should be of concern in any type of business, dealerships included, as this trend represents a particular...
advertising

Advertising Violations: Easy To Find And Hard To Defend Against

There’s no doubt that the right advertising program can make you plenty of money. But as they say, it’s not how much money you...
transparency

Transparency as a competitive advantage: Is it time to change?

Dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising...

The FTC Strikes Again

And This Time it’s a Game Changer By: Jim Ragonda Back in January of 2014, I wrote in my article The FTC Strikes Again – You...

Best Practices for a Compliant Service Department

Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...

Is Your Dealership Guilty of the Ostrich Syndrome?

The Benefits of a Compliance Audit By Jim Radogna There’s something about selling that can drive even the sane to insane lengths to do a deal. Take the...
Compliant Service Department

Best Practices for a Compliant Service Department

11 points to effectively establish clear procedures By Jim Radogna Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts...
Dealership Compliance

Make Dealership Compliance Your Friend

Dealership Defensive Game Plan By: Jim Radogna In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise...
compliance

Compliance Means Doing the Right Thing

It’s not Just What Not to Do — but WHAT to Do By: Jim Radogna News broke recently about five dealership employees that were arrested and...
biasvideo

What is Unconscious Bias and How to Prevent it from Disrupting Your Dealership Culture...

To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses....
marketing

Five Ways YouTube Can Fit into Your Dealership’s Marketing Strategy

You may think YouTube is only for cat videos, video game walkthroughs, and beauty tutorials, but car buyers have turned the platform into a...
connected customer

How to Reach and Engage the Connected Customer

There's a new breed of customers buying cars today, a group that is changing the game. These "connected consumers" are typically young shoppers who...
buy-sell marketvideo

What The Latest Buy-Sell Market Trends Mean for the Auto Retail Industry – Ryan...

On today's show, we're pleased to welcome back Ryan Kerrigan, managing director of Kerrigan Advisors. In this segment, Ryan and Jim discuss the state...
Cheryl Millervideo

Cheryl Miller Takes the Driver’s Seat as AutoNation’s First Female CEO (Part 1)

On today's very special edition of CBT News, our host, Jim Fitzpatrick visited AutoNation's corporate headquarters in sunny Ft. Lauderdale, Florida to be with...

Confirming and Destroying Stereotypes

Every customer has a stereotype about the car-buying experience. It's on you to confirm or destroy that stereotype. Saturday Morning Sales Meeting with Jonathan...

Lead Generation Equals Dollar Creation

On this week's episode of On the Mark, Mark Tewart talks about how to create more leads, navigating marketing channels as a dealer or...

Educating Your Team to Become Digitally Successful

On this week's episode of Kain & Co., David Kain invites you to his 15th annual Clients & Friends Digital Success Workshop. Join David...

Approaching Digital Retailing Challenges

On this week's episode of Auto Marketing Now, Brian Pasch talks about some of the retailing challenges that dealers and vendors face when trying...