Jim Radogna
When Little Complaints Become Big Problems
The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...
Dealership Harassment Claims – A Ticking Time Bomb That You Don’t Want to Explode
The recent wave of sexual harassment claims should be of concern in any type of business, dealerships included, as this trend represents a particular...
Advertising Violations: Easy To Find And Hard To Defend Against
There’s no doubt that the right advertising program can make you plenty of money. But as they say, it’s not how much money you...
Transparency as a competitive advantage: Is it time to change?
Dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising...
The FTC Strikes Again
And This Time it’s a Game Changer
By: Jim Ragonda
Back in January of 2014, I wrote in my article The FTC Strikes Again – You...
Best Practices for a Compliant Service Department
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...
Is Your Dealership Guilty of the Ostrich Syndrome?
The Benefits of a Compliance Audit
By Jim Radogna
There’s something about selling that can drive even the sane to insane lengths to do a deal.
Take the...
Best Practices for a Compliant Service Department
11 points to effectively establish clear procedures
By Jim Radogna
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts...
Make Dealership Compliance Your Friend
Dealership Defensive Game Plan
By: Jim Radogna
In many dealerships, the thought of putting together a compliance program is similar to contemplating a diet and exercise...
Compliance Means Doing the Right Thing
It’s not Just What Not to Do — but WHAT to Do
By: Jim Radogna
News broke recently about five dealership employees that were arrested and...
What Kind of Salesperson Are You?
Although there will be some people who will tell you otherwise, the honest truth is that there is no magic way to make sales...
It’s Time to Modernize your Dealership Sales Language
It’s kind of nostalgic to listen to car salespeople talk with customers on the phone, either in live calls or when leaving voicemails, and...
Tariffs or Technology: What Will Have the Biggest Impact on Retail Auto? – Steve...
Steve Finlay, Editor of WardsAuto joins Jim Fitzpatrick in a great discussion about the current effect import tariffs and technology are having on the...
How To Get The Most Out Of Google My Business
If you’ve ever listed your dealership on Maps, Places, or Google+, you’ll know the power that each of those tools can hold. They have...
How Well Do Your Employees Know Your Dealership’s OEM?
Working in a dealership requires dedication and commitment. Whether a GM, a salesperson, or even a lot technician, the day-to-day objectives of each position...
What Does Digital Retailing Have To Do With F&I?
On this week's episode of F&I Today Becky Chernek talks about digital retailing and what it has to do with F&I. Why should you...
The Power of Right Example
On this week's episode of Hard Truths with Dave Anderson we talk about the power of right example. Everybody is already leading by example,...
What Sets Your BDC Apart From the Competition?
On this week's episode of Kain & Co., David Kain talks to Emily Lindau of Johnson Motors & Ford in Wisconsin about what their...
Traits of Great Leadership
On this week's episode of On the Mark, Mark Tewart discusses certain leadership traits that are shared amongst great leaders as well as some...
