TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

f&i process

Enhancing the Customer Experience: Five Ways to Speed Up the F&I Process

- June 28, 2018
According to a 2016 Car Buyer Experience Survey, buyers were least satisfied with the long purchasing process. Interactions with the F&I department came in second. On average customers spent three...
Sales & Marketing F&I
Car Salesman

Is ‘Car Salesman’ Still a Dirty Word?

- June 27, 2018
Tweed jackets with elbow patches, slicked-back hair, a plump mustachioed man with a suave demeanor. It’s the image that comes up when you think of salespeople from decades ago. Today’s...
Sales & Marketing Auto News
Joseph Michelli

Does Your Dealership Experience Meet Your Customer’s Expectations? – Joseph Michelli, NYTimes Best Selling Author

- June 22, 2018
Our guest today on the CBT Automotive Network is an expert when it comes to instilling the knowledge and power your business, managers, and employees need in order to deliver...
Management & Leadership Sales & Marketing
customers

Proven Techniques To Keep Customers For Life

- June 12, 2018
Regardless of what industry you’re in, losing customers is not pleasant as a business owner. It’s even worse if you lose those customers to a rival. In the longer run,...
Sales & Marketing Auto News

When Little Complaints Become Big Problems

- June 4, 2018
The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be devastating. While it’s true that many...
Management & Leadership Sales & Marketing
Reputation

The Importance of Your Dealership’s Online Reputation – Chris Snellgrove

- June 4, 2018
Jim Fitzpatrick sits down with Chris Snellgrove with Digital Media Nation to talk about reputation management, the customer experience, and marketing on CBT News. Chris discusses the importance of monetizing your...
Sales & Marketing Auto News
video testimonials

Pros and Cons of Video Testimonials

- May 29, 2018
Customer reviews are more important than ever in this age of digital marketing. Most of your clients will have researched your dealership before stepping through the doors. Of those potential...
Sales & Marketing Auto News
Car Buying

Customer Experience Must-Haves in the Car Buying Process

- May 29, 2018
Jim Fitzpatrick of CBT News sits down with Chris Snellgrove, President of Digital Media Nation, to talk about what businesses and dealerships can do to provide their customers with better...
Sales & Marketing Auto News
newscast

Customer Experience Must-Haves in the Car Buying Process | What Social Media Platform is Right for Your Dealership? | Pros and Cons of Video Testimonials

- May 29, 2018
Today on CBTNews.com - Tuesday, May 29th, 2018: Customer Experience Must-Haves in the Car Buying Process Jim Fitzpatrick of CBT News sits down with Chris Snellgrove, President of Digital Media Nation, to...
Daily Newscast
online financing

Online Financing – Why Customers Like it, and Why They Reward Dealerships When They Get It

- May 22, 2018
It doesn’t take a survey to prove that today’s consumers want to do everything online. From food to furniture, houses and cars, shoppers like the empowerment that comes from the...
Sales & Marketing Auto News

Latest Articles
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CBT News
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