TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

dealership

Six Must-Have Tools on Your Dealership Website

- July 27, 2018
No longer are dealership websites just for displaying contact information and vehicle descriptions. Today, customers are looking for a more responsive and immersive experience when it comes to engaging with...
Sales & Marketing Auto News
customers

Four Ways to Keep in Contact with Customers Between Purchases

- July 26, 2018
You have a customer, and they bought a car. Now what? After the transaction ends, how do you ensure that client comes back for repeat business? Here are four creative...
Sales & Marketing Auto News
patient

Why A Dealership Employee Needs To Be Patient, Not Complacent

- July 24, 2018
As humans, our mind is always seeking an outlet for something that gives us purpose, something to believe in. If we feel passionate about the vision of the company that...
Sales & Marketing Articles
David Kain

How Transaction Time Can Help Make or Break A Purchase – David Kain

- July 17, 2018
What is the perfect amount of time to spend on the entire in-store car shopping process? Is there even such a universal number to abide by? According to David Kain,...
Sales & Marketing Auto News
Steven Stauning

Using Customer Experience to Shied Your Dealership from Disruption

- July 16, 2018
When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart from their competitors by providing a...
Sales & Marketing Auto News
test drive

Six Ways to Use the Test Drive to Secure a Sale

- July 13, 2018
So much happens during the car buying experience that it is easy to forget how pivotal the test drive is to the total process. It is the first time that...
Sales & Marketing Articles
customer service

8 Customer Service Experiences That Could Improve Dealership Sales

- July 10, 2018
Contrary to popular belief, even in these modern time, many individuals still want to purchase their vehicles in the showroom. According to a recent Autotrader study, 84 percent of car...
Sales & Marketing Auto News
customer rapport

How to Instantly Build Customer Rapport

- July 9, 2018
You only get one shot at making a first impression, and when it comes to sales that impression should be one of trustworthiness. Unfortunately, many customers walk into dealerships already...
Sales & Marketing Auto News
customers

What to Do When Customers Make a Scene

- July 5, 2018
It’s impossible to predict customers' behavior. While we’d like to assume the people who enter our dealerships are on their best behavior and will conduct business civilly, there will be...
Sales & Marketing Auto News
Experience

How Your Customer Experience Directly Effects Your Bottom-Line – Mike Wittenstein, StoryMiners

- July 5, 2018
Mike Wittenstein, Owner of StoryMiners, a customer experience design agency, joins us in the CBT Automotive studio to talk about the importance of customer experience and how it is directly...
Sales & Marketing Auto News

Latest Articles

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