TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

service customers customer experience TruVideo

Collaborate to own the customer experience

- February 16, 2023
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been business partners? Collaboration between competitors may not...
service customers

5 tips to make service more convenient for your customers

- February 16, 2023
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is making service more convenient for your...
Todd Katcher

Why dealers should ditch the whiteboard and go digital — Todd Katcher, Digital Dealership System

- February 13, 2023
Although technology is well on its way to transforming the world of automotive retailing, a surprising number of dealers fail to realize how poorly optimized their businesses are for the...
customer loyalty

How to foster customer loyalty during tough economic conditions

- February 1, 2023
There's much debate among economists about when a recession is coming or if one is on the horizon. Some may even feel that we're already in one. While the jury is...
Streamline the last mile process to improve customer experience CX

The last mile is where cars are sold

- January 23, 2023
If you’re a Dealer, whether you’re headed to NADA or not, you’re being bombarded with emails from vendors about improving the Customer Experience (CX); from Customer Data Platforms to chat...
customers

5 areas where dealers can communicate better with customers

- January 16, 2023
About 90% of loyal dealership clients are still going to consider another brand when the time comes to get a new vehicle. Even if you are doing everything right, you...
Jonathan Dawson shares his insights into the core principles that help entrepreneurs drive business success in a challenging environment.

8 unique ways to provide a better customer experience than your competition

- January 13, 2023
On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, discusses eight ways car dealers can out-experience their competition. Dealers that provide a better customer experience...
Digital Dealership System

The importance of creating unique customer experiences inside your dealership

- January 9, 2023
Oftentimes the marketing and customer experience on the showroom floor do not match up with what’s being done digitally. So, it’s important to partner with a company like Digital Dealership...
time

How to save your customers time at the dealership without compromising relationships

- December 29, 2022
In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest in car ownership and prefer more...
employee development

Why car dealers must invest in employee development sooner rather than later

- December 22, 2022
Car dealers are looking for employees as their retention rates continue to dwindle and turnover increases. For example, in 2021, the automotive industry saw a turnover rate of 46%, which...


CBT News
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