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Roger Love

Hiring new talent: Does your dealership have proper training in...

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On the latest episode of Straight to the Point, host Frank J. Lopes sits down with Ronnie Tejeda, new-hire salesperson specialist, as well as the coach and trainer at Brown and Brown Dealer Services. Lopes gets straight to the point and asks Tejeda, are new salespeople you hire doomed from the start because they’re not properly […]
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service

What are the benefits of using a service menu?

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Why do restaurants have menus? Well, if you didn’t know about the Super-Mega-Epic Burger, how would you ever know to order it? Automotive service centers need menus for the same reason. From a customer perspective, owning and maintaining a vehicle can be confusing enough as it is. Trying to know what service or maintenance is […]
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consumer

Deloitte Survey Identifies Consumer Confidence Growing in US

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Since April 19th, Deloitte has conducted the State of the Consumer Survey bi-weekly to analyze how the public perceives the effect of the global health crisis on their lives. Initially, the April survey identified that most areas of the world had increasing anxiety, save for Netherlands, South Korea, and Germany. China was virtually neutral. Over […]
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print advertising

Is There Still Value in Print Advertising?

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We’re well into the 21st century at this point, leading many to believe it’s time to ditch traditional print advertising. In this technology-fueled era, it appears as though most consumers turn to their phones, tablets, and assorted devices to research and make purchases. Common sense, therefore, dictates that the place to invest in advertising is […]
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confidence

5 Strategies to Increase Your Confidence as a Sales Professional

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There are many experts out there who will teach you how to be confident, but at the end of the day, confidence comes from within. It is wise to learn techniques and take advice from others, but never forget that you build your own confidence. Nobody can do it for you. Here are some concepts […]
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salesman confidence

What Experienced Car Sales People Know About Confidence

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Experienced salesperson, this article is not for you. You don’t need it, because you’ve learned how to maintain your confidence level. You know a few things about staying strong. You Have Learned that Business Comes in Cycles With your years of experience in the sales profession, you’ve seen business come and go like the tides […]
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Virtual Showroom

Should there be concern with June sales decline | A Virtual...

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On today's CBT Newscast for Tuesday, July 11th, 2017: Should there be concern with June sales decline With the recent decline in auto sales with a...
confidence

5 habits to boost your confidence

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The way we view ourselves tells a lot about how much confidence we have. If we are confident in ourselves, the opinion of what others think is not as important to pursuing our personal goals. If we lack confidence, it is easier to let someone else talk us out of pursuing a dream. While it […]
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newscast

Daily Newscast: The used car onslaught | What is Telematics? |...

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  In today’s CBT Newscast for Thursday April 6, 2017: Are you prepared for the used car onslaught? Over the past several years, as the U.S. economy...