2019 is already proving to be an interesting year for car sales and it’s barely the second quarter. One trend that could impact F&I is that new car sales forecasts...
On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car Wars. The pair also discuss the...
It’s so easy to get caught up in the daily grind of the workday at your dealership. Each day brings new opportunities to improve your operations, attract new customers, and...
First quarter sales data has recently been released for the auto retail industry, and there are several trends that indicate some headwinds and tailwinds for the rest of the year....
On today's episode of Straight Talk, David Lewis of David Lewis & Associates talks about how having clear goals and being prepared are your best weapons against under-performing.
VIDEO TRANSCRIPT:
Hello and welcome...
The first quarter of the fiscal year is officially over, and there are a lot of numbers and trends to break down. Here to talk to us more about March’s...
Once a customer inquires about purchasing a vehicle, you have five minutes to respond. After this, you could be 10 times less likely to sell them a car. On this...
The problem with follow-up is that it’s not being done correctly. Does your follow-up plan include calling previous customers every single week and thanking them for their business and asking...