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service department analysis paralysis

Service department analysis paralysis. how to make a decision and move...

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Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and...
To understand our current 2024 tax season, we first must go back and remember what laid the foundation for the house we're living in today.

Tax season: the strategic play in a dynamic market

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We are two years removed from the height of the pandemic and the automotive market has never been more volatile than it is now....
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

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In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service...
On today's edition of Inside Automotive, we're diving into a Digital Shopper Study from Shift Digital with president Matt VanDyke.

High prices, interest rates no match for digitally savvy dealerships –...

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The auto industry has seen high interest rates and vehicle prices, but that's not stopping deals from being made at the dealership. On today's...
We’ll explore some emerging trends within the automotive industry that make some dealers wonder if it’s worth advertising on TV anymore. 

Trends in automotive TV advertising—still worth it for dealers?

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Television advertisements are a big deal for car manufacturers. Minding our language, and depending on who you ask, it might be fair to say...
Explore the seismic shift in the auto sales landscape as luxury vehicles become increasingly reserved for the top income earners.

The high-income club’s grip on auto sales

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The auto sales landscape is undergoing a seismic shift. In April of last year, CBS Detroit reported that Jonathan Smoke, chief economist at Cox Automotive,...
This new partnership with automotiveMastermind will enable Morgan Automotive Group to access cleaner customer data and predictive analytics.

Morgan Automotive Group selects automotiveMastermind as its data and technology partner

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LAS VEGAS (Feb. 3, 2024) – automotiveMastermind, part of S&P Global Mobility and the automotive industry’s trusted data and technology provider, and Morgan Automotive...
In automotive, we rely on the CSI score to give us feedback – and the telephone experience is a high priority on that survey.

How a telephone system can increase your CSI score

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Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s...

UAW files charges against nonunion automakers, Ford cuts F-150 production, Asbury...

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Inside Automotive  Adapting your sales strategies to the current retail automotive market – Jen Suzuki The retail automotive sales industry has been facing several challenges, including...
As a Tesla owner, the thought of having to replace your car's battery is a scary prospect, and costs very depending on the model year.

Tesla opens up first group of Superchargers to non-Tesla owners

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Tesla has opened up the first batch of its Superchargers to non-Tesla EVs as part of its fast-charging networking plan. Tesla is utilizing a...