Wednesday, December 2, 2020
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Do You Have the Infrastructure to Allow Your Agents to Work...

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Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At the moment, 87 percent of shoppers start their journey online which means the first time they’re really going into your dealership is when they enter your website. More and more shoppers […]
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routine

Stepping Outside of Your Routine

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On today’s CBT News Tip of the Day, Mark Tewart shares a tip to get you out of your routine and help you grow. VIDEO TRANSCRIPT: Hi, I’m Mark Tewart with the Sales Tip of the Day on CBT News. The heart connects, but the mind protects. The only problem with that is your mind […]
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dual agency

Surprising Benefits of a Dual Agency Sale

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Dual agency sales often get a bad rap. Business owners enter into a dual agency transaction, only to find out the agent is fighting for the other party’s interests. Or discover that their staff has been tipped off to the sale of the business, creating unrest. Or they won’t profit like they had been led […]
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customer

With Today’s Informed Customer, Do You Still Have Game?

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Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have probably noticed how the players protect their cards from view at all times. Not only do they protect their playing hands from being seen, they all have some kind of ‘poker face’ […]
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team

Monday Morning Quarterbacking: How to Build a Champion Team

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Here we are in the middle of another exciting football season. Some teams can’t seem to do anything wrong; some can’t do anything right. And then, there are all the teams in- between. Regardless of how the teams are faring, they all resort to Monday morning quarterbacking. The key distinction is that the winning teams […]
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sales meetings

Making Sales Meetings Productive

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As all of us in the car business know, there are sales meetings and then there are “sales meetings.” When it comes to the scheduled weekly or monthly meetings, most of the time the temperature of the meeting depends on how things are going in sales that week.  This is especially true around the end […]
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dream team

The Importance of a Dream Team Concept

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 On today’s episode of F&I Today, Becky Chernek discusses the importance of a Dream Team concept between sales and F&I as well as how you can increase your PVR by $1700.     Video Transcription: Derrick, an F&I professional who’s been in the business for three years and works for a large automotive group, asked […]
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phone

Don’t Let Bad Phone Habits Disconnect Your Customers

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It’s well known that one the quickest ways to increase sales is to improve on the phone.  The opportunity becomes more obvious as the volume of phone calls to businesses skyrockets.  More mobile shopping, more targeted marketing, more car shoppers than ever before. This means more calls and more competition. Before you decide to tackle […]
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future

Tech Trends that Signal the Future of Automotive Retail

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It was just 134 years ago in Mannheim that Karl Benz built the first automobile. Designs and manufacturing slowly morphed over the following century or so. Then, within the past two decades or so, tech advances are being developed at light speed. Today’s normal internal combustion engines have much tighter tolerances and are extremely efficient […]
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generation z

Study Shows that Younger Millennials and Generation Z Car Buyers Still...

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If you thought everyone classified as either a millennial or Generation Z wanted to buy everything online, then you are mistaken. A new study by Urban Science, in partnership with Harris Poll, provides some stereotype-shattering information about young car buyers. Urban Science surveyed 2,000 shoppers and 200 dealers in February of this year, and they […]
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