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collision center

Maximize revenue in the collision center with lean production practices

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Collision centers are typically viewed as a standalone business for car dealers that act as a supporting, customer service-oriented role. Their value is often underappreciated and seldom do dealerships invest capital or human resources in the body shop like they do for other departments. However, the collision center can be both an area to service […]
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Kenya Rutland

Chief Enthusiasm Officer Kenya Rutland on how to build diversity and...

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After the nation’s civil unrest last summer, you may have noticed many companies making the decision to evaluate and adopt a more diverse and inclusive workplace. Well, KJR Consulting has been behind the strategy for many large companies like Coca-Cola and Asbury Automotive Group. On this episode of Diversity in Automotive, we’re pleased to welcome […]
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Ascent Dealer Services

3 Ingredients For a Successful F&I Department in 2020 – Adam...

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On today’s show, we’re very pleased to welcome back Adam Marburger, F&I expert and President of Ascent Dealer Services. In this segment, Adam and Jim tackle how to raise the standards of your F&I department in a post-COVID world. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host […]
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management

Accountability in Dealership Management

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On this week’s episode of Kain & Company, David Kain goes over the role of managers and how critical it is to be held accountable at the management level.
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dealership

Climbing the Ladder of Success in a Dealership

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There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you are doing, climbing the ladder is easy and should be expected. In many organizations, managers tend to move around often, and changes happen frequently. This can create fast opportunities for the […]
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advertising

The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising...

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 We recently welcomed back Partner GM and VP of Paragon Honda, Brian Benstock to the CBT studios. Earlier this year, Brian presented a key study at the 2019 Google Think Auto conference, which discussed several industry trends including the importance of marketing attribution. In this segment, Brian asks the important question, “Can Your Dealership […]
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Time

Making the Most of Your Time

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Right next to your employees, your most valuable resource as a manager is time. However many squander this asset. This usually happens when management gets stuck in institutional ruts, following well-trodden procedures without considering whether there’s a more time-effective way. Here are three of the most significant areas where businesses waste time, along with suggestions […]
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accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

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Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining and retaining qualified staff is a pain I know everyone feels to varying degrees and for certain skill sets. Training and learning in methodologies, techniques and skills necessary to become the […]
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managers

3 Ways Managers and Execs Can Up Their Accountability and Involvement

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Operational policies. Staffing. Pricing. Marketing decisions. Customer relations. Vendor partnerships. For group senior managers or executives, there are a million things you must manage to amplify each dealership’s success and profitability. Sure, you could just dig in and make a difference, but where do you even start? Time is precious and you don’t have enough. […]
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accountability

Accountability Between Your Dealership Team and Management

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On this week’s episode of Kain & Co., David invites his daughter Jessica on to discuss a presentation she gave recently on the right and wrong ways to handle accountability at your dealership.  
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