This Weeks OEM Headlines
Hyundai is bringing Apple CarPlay and Android Auto to some of its older cars - Hyundai will expand support for Apple CarPlay and Android Auto to a number...
Attitude matters in Customer Service
I’ve known Dennis Tilko for more than 30 years. In all that time, the only thing that’s changed is his attitude. It keeps getting more and...
Tips on how to build a Strong Dealership Relationship
Perfect start to a happy dealership relationship
By Rian Locadia
That new car smell, the new features, showing off to your friends and coworkers. These...
Jim Roche from X-Time discusses fixed ops with CBT Founder Jim Fitzpatrick
Jim Roche of X-Time sat down with Jim Fitzpatrick of CBT to discuss the evolution of the service department...
Editor's Note
By Mary Welch
Roger Scholfield’s father had a plaque in his used car dealership office in Augusta, Kanas. It read “Service Means Sales.” Vic Scholfield’s, Roger’s father, was a firm believer...
Steps to Delivery on Your Marketing
By Glenn Pasch
Every month dealers spend anywhere from $10K to over $100K a month on automotive marketing. From traditional ads on TV, radio, newspapers, direct mail...
A Service-First Philosophy Keeps Honda Dealership Growing
By Mary Welch
Vic Scholfield was a visionary when it came to customer service. Scholfield, and his brother Dick, opened up a used car lot in...
How to make the "Hard Talk", easy
By Chuck Sujansky
You know that sinking feeling! Your boss casually mentions that “it’s time for your annual performance review” and sets a date and time...
Perfect start to a happy dealership relationship
By Rian Locadia
That new car smell, the new features, showing off to your friends and coworkers. These are all the joys of the new car...