Building an Online Community
Referrals. That’s the goal of developing an online community. But a vehicle dealership is vastly different from other types of businesses that have online communities. Copying what they do online...
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
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How Good Managers Give Bad Employees Feedback
Raise your hand--who likes to discipline an employee? I hear crickets chirping in the background.
Yet discipline is a cornerstone of highly productive companies. Without it, employee performance is at risk.
But...
The Right Way to Ask for the Survey
At one time, a car sale was complete the moment the taillights faded into the distance. Today, the sales experience goes much further than that, and for good reason. The...
Being Able to Understand the Customer
One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the Day brought to you by Revolution...
Shifting Retail Online – Max Steckler, Automotive CX Summit Speaker
In our Automotive CX Summit series, Joe sits down with Max Steckler, CPO of CDK Global and a speaker at the Summit to discuss online retailing and how CDK is...
Change the Experience, Change the Results
What Do You Expect when You Book a Hotel Room? Exactly!
The studies are clear:
According to DrivingSales, 99 percent of buyers expect a hassle when they start the car buying...
5 Ways to Reduce Stress for Your Employees
“Fasten your oxygen mask before assisting others” is an all-too-familiar instruction that many of us tune out when waiting for our flight to take off. But this sage advice can...
5 Strategies That Will Turn Your Employees Into Leaders
My boss once told me that managers should always have an exit strategy. Because if (fingers crossed) you receive a promotion or new position, you’ll need to have a plan in place...
MIT Study: Dealers aren’t keeping up with technological advances
In a study performed earlier this year, M.I.T.'s Age Lab revealed that the dealership employees researchers spoke with "were woefully unprepared to educate prospective buyers about safety technology and automated...
What Dealers Can Do to Stay Up to Date | Turn Your Employees Into Leaders | How GM to figure out what consumers want | Improve Your Online Used Car Ads
On Today's CBT Newscast for Thursday, June 1st, 2017:
MIT Study: Dealers aren’t keeping up with technological advances
In a study performed earlier this year, M.I.T.'s Age Lab revealed that the dealership...
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