Call Monitoring
By Alan Ram
Do your managers listen to every sales call on call monitoring? I speak at a lot of Dealer 20 Group meetings, and this is a question I consistently...
CBT News September 13, 2016
5 Productivity Tips
Tony Troussov talks about how to decrease time in the car buying process
Increase in Luxury Car Sales
Changes in your F&I Department?
CBT News September 12, 2016
4 Tips to make your more productive
How to get the right sticker price
Use of apps increase in the auto industry
How to understand...
CBT News September 8, 2016
5 Ways to get important task done
How to Market to Generation Z
Consumers are Purchasing More Used Cars
How to Retain Customers in your Service...
Building Used Car Profits with Dale Pollak
Dealerships with strong used-car operations share two things in common. They’ve reduced the cost of acquiring inventory cars and recondition them faster.
“Margin compression in...
You are just a crappy boss
By Glenn Pasch
Funny how I keep reading posts about the problem with the new generation. How they are clueless, nothing motivates them, bad attitudes etc.
Funny...
Change Is Good If You Embrace It
By Michia Rorsheen
Judging by the growing trend towards online car buying, it may appear dealerships face a shrinking role in the self-directed economy. Not so,...
Seizing More Service Department Business & Opportunity!
By Michael Roppo
Many Dealers, leaders and managers tend not to discover the opportunities to do more business that sometimes is right in the trenches of...
Building Loyalty Among Customers
Most Porsche owners baby their cars. Dealer Ray Ciccolo decided to appeal to that protective instinct.
Service customers at Ciccolo’s Porsche Norwell in suburban Boston stay with the...