TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%

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digital ecosystem

Is Today’s Digital Ecosystem Meeting the Needs of Dealerships?

- March 12, 2018
What happens when the most vital systems in your overall technology ecosystem also garner the lowest satisfaction and loyalty rates? For a sample profile of franchise dealers, which included 229...
newscast

If Your Service BDC Isn’t Staffed Correctly, It’s Not Working | Marchionne: Tariff concerns “will vanish” | Reasons why a Service BDC makes sense for your dealership

- March 12, 2018
  On today's CBT Newscast for March 12th, 2018: John Traver: If Your Service BDC Isn't Staffed Correctly, It's Not Working If your service BDC isn't staffed correctly, It's not working. According to John...
fixed first visit

Keys to Improving Fixed-First-Visit

- March 9, 2018
When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it right the first time does not...
customer satisfaction

How to Increase Profits & Customer Satisfaction

- March 9, 2018
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...
Job Search

Is Your Website Attracting the Right Candidates for Your Dealership?

- March 8, 2018
If you want to attract the right talent and improve your job search, then make yourself visible online. Steve Munyan, President of Hire the Winners, joins us to explain how...
technology

Five Ways Technology is Making Cars Safer

- March 7, 2018
In 2016, there were 34,439 fatal motor vehicle accidents in the United States. These accidents caused over 37,000 deaths. Both numbers are a grim increase when compared to 32,166 and...
auto sales

Four Takeaways from February’s Sluggish Auto Sale Projections

- March 5, 2018
2015 and 2016 were record-setting years for the auto industry. Sales were at an all-time high, and it seemed as if the trend could continue into 2017. Unfortunately, the trend...
Tariff

How Trump’s Proposed Tariff On Steel and Aluminum Could Impact the Automotive Industry

- March 5, 2018
The American economy is like a set of dominoes. When one industry’s financial outlook changes, it can have a far-reaching effect on other sectors. Metaphorically, the dominoes begin to fall....
Profits

Simple Changes That Increase Profits

- March 2, 2018
  Steve Stauning, Founder of SteveStauning.com and regular contributor at CBT News, sat down with CBT's Joe Gumm to discuss some simple changes you can make to increase profits at your dealership. Demo...
features

What are the Most Appealing Features for Car Buyers Now?

- March 2, 2018
Technology is evolving at a faster pace than ever before and no industry is evolving faster than automotive. Cars that drive themselves and communicate with other vehicles as well as...