How to Build a Successful Service BDC Model and Increase Sales | 7 Mistakes Managers Make That Demotivate Their Employees | Let’s Change the Conversation

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Today on CBTNews.com – Thursday, February 28th, 2019:

newscastHow to Build a Successful Service BDC Model and Increase Sales – Sarah Vantine, Scott Clark Auto Group
With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks like more and more dealerships are looking to bring the same BDC model over to the service department for even larger growth. Joining Jim Fitzpatrick on CBT News today is Sarah Vantine, Fixed Operations BDC Director for Scott Clark Auto Group out of Charlotte, NC. Sarah has built their service BDC from scratch, and her team has produced a 15 percent increase across three dealerships. Watch Now

newscast7 Mistakes Managers Make That Demotivate Their Employees
According to research done at the University of California, motivated employees are about 30% more productive than other employees. They are also about 90% less likely to leave for another company. Another study, by Gallup, has found that managers are responsible for 70% of the motivation that employees experience. As some management experts say, employees don’t quit their jobs; rather, they quit their managers. Here is what managers do wrong motivating their employees. Read More

newscastLet’s Change the Conversation
The F&I office is the lifeblood of the dealership. With the race to the bottom on price, dealers need to make up the profit on the back end. The pressure is on and the dealer expects a minimum PVR of 1500. F&I managers must bring their A game. Everything is based around the VSC. It is the engine that pulls the train. How can we sell more service contracts and make more money, while increasing the customers buying experience? EVERYONE is searching for that answer and very few have found it. Good news, I am going to share a little of my secret sauce with you. Read More

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