TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%

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Managing Dealership Service Operations During COVID-19

- April 17, 2020
The coronavirus has drastically changed the way we live, work, and play. As our current situation continues with no definitive end in sight, businesses, including car dealer service centers, are...
customers

How to Excel at Offering an Exceptional Customer Experience During COVID-19

- April 14, 2020
Like many other businesses, dealership owners now have the task of keeping customers engaged while also accounting for their safety during this COVID-19 crisis. Years from now, customers will remember the...
service

Must-Do Tasks for Service Advisors in Challenging Times

- April 13, 2020
Talented help has been in short supply in the automotive dealership fixed operations realm for decades. Key roles such as parts managers, parts clerks, service advisors, service technicians - just...
NADA

Lobbying Efforts in COVID-19 to Classify Auto Sales as Essential Business

- April 10, 2020
The US Government has deemed automotive services and repairs as ‘essential business’ during the COVID-19 pandemic. For many dealerships, that’s good news as any source of revenue will help them...
Brian Maas

On CBT News for April 10, 2020: CNCDA President Brian Maas on What California Dealers Are Doing to Weather the Coronavirus Storm

- April 10, 2020
Today on CBTNews.com - Friday, April 10th, 2020: CNCDA President Brian Maas on What California Dealers Are Doing to Weather the Coronavirus Storm On today's show, we continue our Coronavirus Coverage with...
dealers

An Open Letter to Dealers: Honest Perspective Amid the COVID-19 Crisis – Dale Pollak

- April 10, 2020
Author’s note from Dale Pollak, Executive Vice President, Cox Automotive and Founder, vAuto: We are in a crisis that challenges everyone in the automotive ecosystem. OEMs. Financial institutions. Dealers. Suppliers....
F&I

3 Unique Ways F&I Can Leverage the Online Delivery Process During COVID-19

- April 9, 2020
Traditional dealers have struggled in the last few years with how to handle the online F&I process. Many have resisted it but now with the COVID-19 crisis affecting nearly every...
Bob Farlow

McGeorge Toyota of Richmond, VA Doing the Right Thing with Employees, Customers and First Responders – Bob Farlow, GM

- April 9, 2020
Today on CBTNews.com - Thursday, April 9th, 2020: McGeorge Toyota of Richmond, VA Doing the Right Thing with Employees, Customers and First Responders - Bob Farlow, General Manager On today's show, we...
KPA

KPA Launches COVID-19 Resource Center for New Car Dealers

- April 8, 2020
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome Zach Pucillo, Mid-Atlantic District Team Supervisor at KPA. In this segment, Zach and Jim discuss KPA’s free COVID-19...
home

Do You Have the Infrastructure to Allow Your Agents to Work from Home?

- April 7, 2020
Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At the moment, 87 percent of shoppers...