How to Implement a Managed Floor
Four of Tom’s Favorite Scripts
On this week's episode of the Tom Stuker Show, Tom goes over some of his favorite sales scripts so that you can be better...
Follow-Up Calls
On this week's episode of the Tom Stuker Show, Tom goes over the 3-day follow-up call as well as pre/post-CSI scripts and pre/post-service scripts.
How to Handle Customers Who Are Reluctant to Give Referrals
On this week's episode of the Tom Stuker Show, Tom shares four scripts to help with handling referral reluctance.
How GM’s Layoffs will Affect the Auto Industry in 2019
GM announced last week that it would close five factories and lay off nearly 15,000 workers in a move that may be indicative of...
What Marketing Efforts Should Be On Your Radar Going Into 2019
With the end of 2018 fast approaching us, it’s time to start thinking about your dealerships marketing efforts going into 2019. From your marketing...
3 Hot F&I Topics for 2019 and Tips to Be Ready Now…
As 2018 draws to a close, dealerships already have an eye on the potential issues that could be facing them in the new year,...
Moving Dealerships From Transaction-Centric to Customer-Centric
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and...
What Your Building Design Says About Your Dealership – Nicholas Berndt, AMSI
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the...
