TSLA342.2702.31%
GM86.7700.38%
F14.3650.475%
RIVN15.360-0.46%
CYD45.240-0.32%
HMC31.5800.38%
TM191.1102.4%
CVNA75.6201.92%
PAG219.8501.18%
LAD377.550-1.10999%
AN209.4101%
GPI263.9500.94001%
ABG210.6600.08%
SAH80.8301.59%
TSLA342.2702.31%
GM86.7700.38%
F14.3650.475%
RIVN15.360-0.46%
CYD45.240-0.32%
HMC31.5800.38%
TM191.1102.4%
CVNA75.6201.92%
PAG219.8501.18%
LAD377.550-1.10999%
AN209.4101%
GPI263.9500.94001%
ABG210.6600.08%
SAH80.8301.59%
TSLA342.2702.31%
GM86.7700.38%
F14.3650.475%
RIVN15.360-0.46%
CYD45.240-0.32%
HMC31.5800.38%
TM191.1102.4%
CVNA75.6201.92%
PAG219.8501.18%
LAD377.550-1.10999%
AN209.4101%
GPI263.9500.94001%
ABG210.6600.08%
SAH80.8301.59%

How to Leverage Technology In Auto Sales – John Grace

Is it time for your dealership’s DMS system to be updated? Or is it time to look into getting a new one altogether? No matter the reason, finding the right DMS for your dealership is one of the more important decisions you can make. Joining us to answer commonly asked questions and provide some helpful insight is John Grace, Associate Vice President of Operations for Dealertrack DMS.

If you are considering making a switch with your DMS system, it’s likely that a multitude of questions rushes to mind. Your dealership’s management system often becomes the host software and gatekeeper to your finances, sales, inventory, and administration database. Any changes with your DMS can significantly help and or hurt your daily process. Spending more time making sure you are changing to a system that is catered to your specific dealership needs is vital.

Technology

John’s experience in high-technology began over two decades ago and has lead him into the industry he loves most, automotive. In 2011 John joined the XTime team and was there up until this past year when joined dealer track DMS. Along with the rest of the auto community, John has seen a lot of change influence the industry’s new ‘tech-driven’ direction over the years.

He explains how the technology curve, specifically in regards to the auto industry, runs at a different speed. It typically takes some time for anything new to build steam and catch-on. That is exactly what happens when high-technology was introduced to the car sale market. Many resisted and pushed it off for as long as they could but there is no more hiding from it. Technology and auto retail go hand in hand and if you are for it, it’s very likely you are not maximizing your time, resources or potential.

More from Fixed-Ops
Why fluid testing and transparency are replacing the old service menu

Why fluid testing and transparency are replacing the old service menu

- August 10, 2026
For decades, service departments have relied heavily on standard maintenance menus and rigid mileage intervals to drive recommendations. But as consumer expectations evolve and vehicle technology advances, top-performing dealerships are...
How training and transparency drove service to a 90% sent rate

How training and transparency drove service to a 90% sent rate

- July 27, 2026
A great service department doesn't happen by accident. It takes deliberate investment in people, training, and the tools that help teams do their jobs well. On today’s episode of Service Drive,...
How dealers can improve service retention and create lifelong customers

How dealers can improve service retention and create lifelong customers

- July 20, 2026
Attracting new business and service is especially a top priority in automotive, but long-term success in fixed operations often comes down to retention. With ongoing retention pain points, Spencer Nicholson,...
service repairs, work

Where did all the gravy work go?

- July 14, 2026
Why am I seeing so much repair work in shops today instead of the healthy balance of maintenance and repair work we used to enjoy? The answer is actually simple: the average...
CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.