Online reviews can be a blessing and a curse. Positive reviews are important for several reasons, including retention purposes. However, there are some people who don’t believe that reviews add any value. In fact, some velieve it’s more of a hassle to ask customers to leave one. Scott Larrabee, sales associate at Darling’s Honda Nissan Volvo in Bangor, Maine, believes customers want to sing the praises of your dealership but might not know how or when to do it.
Weekly Newsletter
Get the latest automotive industry news and trends delivered straight to your inbox.
From links to answers
For years, search in automotive has meant familiar things: rankings, keywords, pages of links.
Today, underneath all the AI noise, there's a real shift happening. Shoppers are turning...
On the Dash:
DriveCentric and RockED are integrating training and certification tools directly into DriveCentric's CRM platform.
The partnership connects performance gaps to targeted coaching, compliance guidance and OEM certification...
According to the latest Lotlinx 2026 Inventory Health Survey, only 9% of dealerships can identify a struggling vehicle within the first 15 days. That delay can erode margins, which leaves...
Many deals seem to go well at first, but don't end up going anywhere. Sales Coach Matt Easton, Founder of Easton University, says the problem isn't the pitch, but the...