TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%

Fixed-Ops

Frank Farrera

Making the Most of Your Service Drive – Interview with Frank Ferrara, Automotive CX Summit Speaker

- May 17, 2017
  CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at the Automotive CX Summit. Frank's talk...
Management & Leadership Daily Automotive News
female buyers

Understanding the Needs of Female Customers

- May 16, 2017
  Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to the dealership where they purchased their...
Sales & Marketing Fixed-Ops
millennial gap

Bridging the Millennial Gap Through Better Service

- May 11, 2017
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation is decidedly harder to win over,...
Management & Leadership Fixed-Ops
express service

Is Your Express Service Actually Express?

- May 9, 2017
  Today Becky talks about Express Service as a way to build growth in your service departments numbers and profits.  This is a big need today as so many of our...
Fixed-Ops Auto News
gross profit

2 Ways to Increase Gross Profit Right Now

- April 5, 2017
  Industry renowned Automotive Trainer Alan Ram chats with Joe about the opportunity to increase gross profits in your dealership. Hitting volume records is huge right now but are dealers missing the...
Sales & Marketing Fixed-Ops
customer retention

Increase customer retention with this simple step

- March 27, 2017
  On today’s Tip of the Day, Brian Pasch tells you how to increase customer retention rate and CSI by implementing this simple step at you dealership.
Tips & Training Fixed-Ops
BDC

What to do with an underperforming BDC

- March 24, 2017
  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales...
Sales & Marketing Fixed-Ops
estimating

Prioritized estimating in fixed-ops will streamline processes, increase revenue and build trust

- March 23, 2017
  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
Sales & Marketing Fixed-Ops
GM Business

Daily Newscast: A new wave of auto finance upstarts, Prioritized estimating in fixed-ops and Mary Barra on the impact of the new administration

- March 23, 2017
  In today’s CBT Newscast for Thursday March 23, 2017: Has Mary Barra changed the way GM does business under new administration? Mary Barra, the first female CEO in the auto industry chats...
Daily Automotive News Fixed-Ops
Dealership Focus

John Fairchild: How to have a successful Service Drive process

- March 14, 2017
John Fairchild: How to have a successful Service Drive process
Fixed-Ops Auto News

Latest Articles
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CBT News
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