TSLA376.570-3.55%
GM82.055-1.715%
F12.720-0.2199%
RIVN15.0610.0405%
CYD32.260-2.3399%
HMC32.1650.015%
TM186.860-3.5%
CVNA63.400-0.55%
PAG210.1400.48%
LAD304.975-2.045%
AN163.190-1.86%
GPI247.380-0.13%
ABG180.160-1.36%
SAH61.630-0.74%
TSLA376.570-3.55%
GM82.055-1.715%
F12.720-0.2199%
RIVN15.0610.0405%
CYD32.260-2.3399%
HMC32.1650.015%
TM186.860-3.5%
CVNA63.400-0.55%
PAG210.1400.48%
LAD304.975-2.045%
AN163.190-1.86%
GPI247.380-0.13%
ABG180.160-1.36%
SAH61.630-0.74%
TSLA376.570-3.55%
GM82.055-1.715%
F12.720-0.2199%
RIVN15.0610.0405%
CYD32.260-2.3399%
HMC32.1650.015%
TM186.860-3.5%
CVNA63.400-0.55%
PAG210.1400.48%
LAD304.975-2.045%
AN163.190-1.86%
GPI247.380-0.13%
ABG180.160-1.36%
SAH61.630-0.74%

Fixed-Ops

CBT News Placeholder

Improving Communication in your Fixed Op Department

- September 22, 2016
Improving Communication in your Fixed Op Department Joe Gumm interviews Kai Nielsen, Director of Strategy and Business Operations with Dealertrack.   
Scholfield Honda

Service Means Sales

- July 28, 2016
A Service-First Philosophy Keeps Honda Dealership Growing By Mary Welch Vic Scholfield was a visionary when it came to customer service. Scholfield, and his brother Dick, opened up a used car lot in...
sales to service

The Sales to Service Handoff

- July 27, 2016
Perfect start to a happy dealership relationship By Rian Locadia That new car smell, the new features, showing off to your friends and coworkers. These are all the joys of the new car...
fixed-ops roi

Does Your Fixed-Ops Give a ROI?

- June 28, 2016
Comfort Zones versus Accountability BY DON REED As a dealer, did last year bring you the return on investment that you expected? As a general manager did you meet or exceed your...
millennial service advisors

Recruiting Millennial Service Advisors

- May 30, 2016
Millennials Want Work/Life Balance and Fairness Treatment By: Adam Wright Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans from the employers of America.  They...
prepaid maintenance

Service Customers Buy Prepaid Maintenance Programs

- May 27, 2016
A Win-Win For All By Ryan Williams Customers naturally sense that prepaid maintenance plans will help them develop habits of healthy vehicle maintenance – routine, a plan, and a budget, and typically for...
Transparency in Service

Transparency In Service Customers From Straying

- April 29, 2016
Dealer Fights Customer Flight With Prices and Value By Mary Welch Need a four-wheel alignment or cabin air filter replacement but am not sure the dealership will give you the best price? Don’t...
service department

Key measures ensure Service Department Retail Health

- April 28, 2016
Checking Your Service Department's Health By John Fairchild Owners and general managers need to feel the pulse of the Service Department constantly. Service retail metrics can be misleading and frankly overwhelming. Knowing...
Fixed-Ops Profitable

Make Fixed-Ops Profitable

- March 27, 2016
Stop Waiting, Help is not coming! By Jeff Cowan Is your fixed-ops profitable?  They should be. Think about it.  If people are not buying new cars then they are keeping the ones that...
sunrise toyota

Service Figured Prominently In The Sunrise Toyota Recreation

- January 30, 2016
Jimmy Berg’s Long Island store overhaul addressed big needs in the store he bought several years ago By Jon McKenna That vehicle service generates the lion’s share of profits at most U.S. dealerships...

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