Service Drive: Are you Talking in Terms the Customer Understands?
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking in what seems like a foreign...
TSLA376.544-3.576%
GM81.478-2.2925%
F12.715-0.225%
RIVN15.0650.045%
CYD31.740-2.86%
HMC32.080-0.07%
TM186.420-3.94%
CVNA63.040-0.91%
PAG210.0400.38%
LAD302.880-4.14%
AN162.340-2.71%
GPI246.870-0.64%
ABG179.050-2.47%
SAH61.505-0.865%
TSLA376.544-3.576%
GM81.478-2.2925%
F12.715-0.225%
RIVN15.0650.045%
CYD31.740-2.86%
HMC32.080-0.07%
TM186.420-3.94%
CVNA63.040-0.91%
PAG210.0400.38%
LAD302.880-4.14%
AN162.340-2.71%
GPI246.870-0.64%
ABG179.050-2.47%
SAH61.505-0.865%
TSLA376.544-3.576%
GM81.478-2.2925%
F12.715-0.225%
RIVN15.0650.045%
CYD31.740-2.86%
HMC32.080-0.07%
TM186.420-3.94%
CVNA63.040-0.91%
PAG210.0400.38%
LAD302.880-4.14%
AN162.340-2.71%
GPI246.870-0.64%
ABG179.050-2.47%
SAH61.505-0.865%
Fixed-Ops
What a Diagnostic Fee Actually Costs You
On this week's edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department.
Whenever we think about ways to promote...
How does Service1One platform help your dealership?
Brian brings back Bill Wittenmyer, partner at ELEAD1ONE, to discuss how their SERVICE1ONE platform makes things easier for your dealership.
WardsAuto: Three Easy Steps for a More Efficient Dealership
Selling cars is getting tough, and dealers increasingly are focusing on the fixed-ops part of the business – the parts and service side that keeps consumers coming back and spending...
How to Create Value in Your Fixed-Ops Selling Process
On this week's edition of the Weekly Tune-Up, Becky Nixon goes over how sending a video to your customers could be more beneficial than a photo or email and discusses other...
Improving Your Fixed-Ops Marketing
Fixed ops is a big topic, so are you marketing your fixed ops department the right way? Glenn Pasch has several suggestions on improving the marketing.
Making the Most of Your Service Drive – Interview with Frank Ferrara, Automotive CX Summit Speaker
CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at the Automotive CX Summit. Frank's talk...
Understanding the Needs of Female Customers
Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to the dealership where they purchased their...
Bridging the Millennial Gap Through Better Service
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation is decidedly harder to win over,...
Is Your Express Service Actually Express?
Today Becky talks about Express Service as a way to build growth in your service departments numbers and profits. This is a big need today as so many of our...
