Pros and Cons of Keeping Your Service Department Open 7 Days a Week
Much of what we accomplish in life is determined by what we think is possible. If we think something is possible then we feel we have a fighting chance to...
TSLA427.1009.25%
GM79.1051.895%
F14.7851.115%
RIVN14.2800.13%
CYD57.3101.65%
HMC26.4650.205%
TM189.7500.09%
CVNA67.3262.9358%
PAG164.0802.35%
LAD274.9200.39%
AN189.4002.97%
GPI322.3052.195%
ABG185.8700.49%
SAH76.5700.67%
TSLA427.1009.25%
GM79.1051.895%
F14.7851.115%
RIVN14.2800.13%
CYD57.3101.65%
HMC26.4650.205%
TM189.7500.09%
CVNA67.3262.9358%
PAG164.0802.35%
LAD274.9200.39%
AN189.4002.97%
GPI322.3052.195%
ABG185.8700.49%
SAH76.5700.67%
TSLA427.1009.25%
GM79.1051.895%
F14.7851.115%
RIVN14.2800.13%
CYD57.3101.65%
HMC26.4650.205%
TM189.7500.09%
CVNA67.3262.9358%
PAG164.0802.35%
LAD274.9200.39%
AN189.4002.97%
GPI322.3052.195%
ABG185.8700.49%
SAH76.5700.67%
Fixed-Ops
Study: car buyers want aftermarket products for longevity of vehicles
It's no secret, people love to keep their cars longer these days. In fact, one study suggests the average age of vehicles in the U.S. is a record 11.6 years....
Can Small Dealers Offer High-Quality Valet Service Too?
Franchised or not, customer vehicle pick-up and delivery is a growing service. But can small dealers keep up with large dealer groups in convenience?
The 2016 Maintenance & Repair Study by...
10 ways to grow your Service Drive
Joe sits down with Michael Roppo, Director of Fixed-Ops with Withum, Smith & Brown. Michael and Joe go over how you can improve your fixed-ops department as well as Michael's...
How and Where to Recruit the Best Auto Technicians
Recruiting technicians is never a hard job. The real difficulty is recruiting technicians worth your money and time. Too often in my career as a technician was I forced to...
How training new hires impacts your bottom line
We all know service revenue is important to a dealership's bottom line, especially now in what some are calling a "plateau" in new car sales. The stats that show the...
Is Factory Maintenance Affecting Hours Per RO?
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance requirements that would help reduce costs...
Why Takata’s bankruptcy benefits your service department
Takata, the Japanese company behind the faulty airbag inflators, filed for bankruptcy protection. Despite the spiraling debt the company has incurred (which is estimated to be around $9 Billion), Karl...
15 Tips to Improve your Fixed Ops
Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well as what inspired her to write "15 Ways to Communicate Better in the Service Drive" for Car...
Eliminate This Big (And Expensive) Time-Waster in Your Service Department
Time Really is Money
Years ago, I took a job as a technician for a dealer that had 22 techs. The first time I took a work order to the parts...
