TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%

Fixed-Ops

automotive technicians

A Technician Shortage Affects You More than You Imagine

- November 21, 2017
Now, more than ever, it’s challenging to recruit automotive technicians. The position isn’t sexy enough to draw attention from high school graduates, and technical colleges are seeing a decline in...
Fixed-Ops Auto News
service advisor

What makes a superstar service advisor?

- November 16, 2017
The retail automotive industry has traditionally relied on the practice of hiring people with previous experience in both the sales and service departments.  Though that makes sense at first glance,...
Fixed-Ops Auto News
service

Is Service Employee Churn Killing Car Sales?

- November 7, 2017
The NADA 2016 Dealership Workforce Study tells the story. On average, the service advisor turnover rate annually is 39 percent. That’s roughly two in five service advisors every year. While...
Fixed-Ops Auto News
sales service

Sales to Service Handoff, then Back Again

- November 3, 2017
Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps the most important statistic for your store. These are the...
Management & Leadership Fixed-Ops
automotive technician

The Reality of Life as a Technician

- October 27, 2017
At first, it might appear to be a straightforward blue-collar job. An automotive technician is able to go to work, put in their hours, head home at the end of...
Fixed-Ops Auto News
job satisfaction

Techs: Job Satisfaction Equals Increased Service Revenues

- October 23, 2017
It is no secret that recruiting and training service technicians is expensive. Tech turnover can cost a dealership money in many ways, including recruiting and training expenses, mistakes due to...
Fixed-Ops Auto News
new technicians

On-Boarding New Technicians

- October 17, 2017
If you have made a new hire, then you are aware that it takes them some time to get to where they contribute to productivity. What if there was a...
Fixed-Ops Auto News
winter preparation

How to Promote Winter Preparation Sales in your Service Department

- October 16, 2017
It’s that time of year again for most of the country. Leaves are falling from the trees, and snow will begin falling from the skies. Winter can be particularly harsh...
Sales & Marketing Fixed-Ops
service drive

Words that Sell Service

- October 11, 2017
Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be that easy. Sally Whitesell, CEO and...
Fixed-Ops Auto News
service department

The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
Many problems that dealerships struggle with have already been solved by other types of businesses. Reducing defective products in manufacturing firms (and in service industries) greatly lowers warranty costs. In...
Fixed-Ops Auto News

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