TSLA379.030-1.09%
GM82.110-1.66%
F12.795-0.145%
RIVN15.2030.1828%
CYD31.850-2.75%
HMC32.2700.12%
TM187.330-3.03%
CVNA63.9810.0313%
PAG209.9700.31%
LAD305.140-1.88%
AN162.895-2.155%
GPI248.7401.23%
ABG180.240-1.27999%
SAH61.850-0.52%
TSLA379.030-1.09%
GM82.110-1.66%
F12.795-0.145%
RIVN15.2030.1828%
CYD31.850-2.75%
HMC32.2700.12%
TM187.330-3.03%
CVNA63.9810.0313%
PAG209.9700.31%
LAD305.140-1.88%
AN162.895-2.155%
GPI248.7401.23%
ABG180.240-1.27999%
SAH61.850-0.52%
TSLA379.030-1.09%
GM82.110-1.66%
F12.795-0.145%
RIVN15.2030.1828%
CYD31.850-2.75%
HMC32.2700.12%
TM187.330-3.03%
CVNA63.9810.0313%
PAG209.9700.31%
LAD305.140-1.88%
AN162.895-2.155%
GPI248.7401.23%
ABG180.240-1.27999%
SAH61.850-0.52%

Fixed-Ops

service drive

Consistency in The Service Drive

- December 19, 2017
Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams,...
Fixed-Ops Auto News
service drive

7 Specific Skills For Your Service Drive

- November 28, 2017
There are a few common skills that every Service associate can conquer that will intensely expand their relationship skills with customers. I call these “Customer Service Traits of Substance” and...
Fixed-Ops Auto News
automotive technicians

A Technician Shortage Affects You More than You Imagine

- November 21, 2017
Now, more than ever, it’s challenging to recruit automotive technicians. The position isn’t sexy enough to draw attention from high school graduates, and technical colleges are seeing a decline in...
Fixed-Ops Auto News
service advisor

What makes a superstar service advisor?

- November 16, 2017
The retail automotive industry has traditionally relied on the practice of hiring people with previous experience in both the sales and service departments.  Though that makes sense at first glance,...
Fixed-Ops Auto News
service

Is Service Employee Churn Killing Car Sales?

- November 7, 2017
The NADA 2016 Dealership Workforce Study tells the story. On average, the service advisor turnover rate annually is 39 percent. That’s roughly two in five service advisors every year. While...
Fixed-Ops Auto News
sales service

Sales to Service Handoff, then Back Again

- November 3, 2017
Do you keep track of your customer defection rates? It’s one of the more unpleasant numbers to monitor, but perhaps the most important statistic for your store. These are the...
Management & Leadership Fixed-Ops
automotive technician

The Reality of Life as a Technician

- October 27, 2017
At first, it might appear to be a straightforward blue-collar job. An automotive technician is able to go to work, put in their hours, head home at the end of...
Fixed-Ops Auto News
job satisfaction

Techs: Job Satisfaction Equals Increased Service Revenues

- October 23, 2017
It is no secret that recruiting and training service technicians is expensive. Tech turnover can cost a dealership money in many ways, including recruiting and training expenses, mistakes due to...
Fixed-Ops Auto News
new technicians

On-Boarding New Technicians

- October 17, 2017
If you have made a new hire, then you are aware that it takes them some time to get to where they contribute to productivity. What if there was a...
Fixed-Ops Auto News
winter preparation

How to Promote Winter Preparation Sales in your Service Department

- October 16, 2017
It’s that time of year again for most of the country. Leaves are falling from the trees, and snow will begin falling from the skies. Winter can be particularly harsh...
Sales & Marketing Fixed-Ops

Latest Articles

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BMW opens U.S. reservations for the new i3 a week early
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Set more appointments, close more deals with RevDojo's proven prompts
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Don't hand China the keys to America's auto industry
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Chris Hudson prepares dealers for the next era of AI car buying 
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Chris Hudson prepares dealers for the next era of AI car buying 

CBT News
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