Bridging the Millennial Gap Through Better Service
The Millennial has proved to be an elusive customer for dealership service departments, as evidenced by low rates of retention and loyalty. This generation is decidedly harder to win over,...
TSLA426.6708.82%
GM79.3302.12%
F14.8551.185%
RIVN14.2510.1014%
CYD56.9001.24%
HMC26.4800.22%
TM189.6700.01%
CVNA67.1852.795%
PAG164.1702.44%
LAD275.1550.625%
AN189.7703.34%
GPI322.7802.67%
ABG185.8950.515%
SAH76.8100.91%
TSLA426.6708.82%
GM79.3302.12%
F14.8551.185%
RIVN14.2510.1014%
CYD56.9001.24%
HMC26.4800.22%
TM189.6700.01%
CVNA67.1852.795%
PAG164.1702.44%
LAD275.1550.625%
AN189.7703.34%
GPI322.7802.67%
ABG185.8950.515%
SAH76.8100.91%
TSLA426.6708.82%
GM79.3302.12%
F14.8551.185%
RIVN14.2510.1014%
CYD56.9001.24%
HMC26.4800.22%
TM189.6700.01%
CVNA67.1852.795%
PAG164.1702.44%
LAD275.1550.625%
AN189.7703.34%
GPI322.7802.67%
ABG185.8950.515%
SAH76.8100.91%
Fixed-Ops
Is Your Express Service Actually Express?
Today Becky talks about Express Service as a way to build growth in your service departments numbers and profits. This is a big need today as so many of our...
2 Ways to Increase Gross Profit Right Now
Industry renowned Automotive Trainer Alan Ram chats with Joe about the opportunity to increase gross profits in your dealership.
Hitting volume records is huge right now but are dealers missing the...
Increase customer retention with this simple step
On today’s Tip of the Day, Brian Pasch tells you how to increase customer retention rate and CSI by implementing this simple step at you dealership.
What to do with an underperforming BDC
Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales...
Prioritized estimating in fixed-ops will streamline processes, increase revenue and build trust
John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
Daily Newscast: A new wave of auto finance upstarts, Prioritized estimating in fixed-ops and Mary Barra on the impact of the new administration
In today’s CBT Newscast for Thursday March 23, 2017:
Has Mary Barra changed the way GM does business under new administration?
Mary Barra, the first female CEO in the auto industry chats...
John Fairchild: How to have a successful Service Drive process
John Fairchild: How to have a successful Service Drive process
Brian Pasch: How to handle OEM recalls
Brian Pasch: Good news for your dealership if impacted by a recent OEM recall. Brian shows you how to use it as a great marketing opportunity.
JD Power Vehicle Dependability Study reveals biggest consumer issue
Toyota Motor Corporation Models Receive 10 Segment Awards; General Motors Receives Four
COSTA MESA, Calif.: 22 Feb. 2017 — While Lexus and Porsche nameplates lead the industry in vehicle dependability, owners...
